At a Glance
- Tasks: Lead the reservations team and ensure exceptional guest experiences at Hawksmoor.
- Company: Join a certified B Corp known for ethical practices and award-winning hospitality.
- Benefits: Enjoy free meals, early wage access, and exclusive discounts while working.
- Other info: Opportunities for training and career progression in a supportive environment.
- Why this job: Be part of a dynamic team that values kindness, quality, and personal growth.
- Qualifications: Experience in hospitality with strong communication and leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Head Reservationist
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass fed beef, cooked over charcoal and paired with award winning wines and cocktails.
We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have raised over £1 million for Action Against Hunger, while being recognised as one of the Best Companies to work for year after year.
As Head Reservationist at Hawksmoor, you’ll lead the reservations and guest relations team, ensuring every arrival, enquiry and seating flows seamlessly.
This is not a desk only job.
You’ll be actively welcoming guests, managing the reservations desk during service, coordinating cloakroom and seating, and working closely with floor teams to deliver warm, genuine hospitality from the first contact to the final goodbye.
- What You’ll Do
- Lead and support the reservations and host team to deliver exceptional guest service
- Manage bookings across phone, email and online channels with accuracy and warmth
- Greet and seat guests, oversee cloakroom and manage the flow of the restaurant during service
- Communicate clearly with floor, kitchen and management teams to support smooth service Handle special requests, VIP bookings and guest enquiries with confidence and care
- Support events, group bookings and buyouts in partnership with the wider management team
Who You Are
- Experienced as a Head Reservationist, Reservations Manager or senior front of house leader in a quality hospitality environment
- Highly organised with excellent communication skills
- Calm, confident and solutions focused under pressure
- Naturally welcoming and professional with guests
- A supportive leader who enjoys developing people and raising standards
Our Values
Welcome Everyone -
We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People
- We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards
- We care deeply about quality and consistency every day.
- Keep Evolving
- We stay curious, open to feedback and always looking to improve.
Benefits
- Tronc paid for every hour you are at work including breaks and holidays
- Free staff meals on shift
- 50 % off food at Hawksmoor when dining with loved ones
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve.
At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together.
If this role excites you but you don’t meet every requirement, please apply anyway.
You might be exactly who we’re looking for.
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Head Reservationist - Hawksmoor Guildhall employer: Hawksmoor
Hawksmoor is an excellent employer that values teamwork and inclusivity, making it a fantastic place for individuals looking to grow in a fast-paced kitchen environment. With benefits like tronc pay, free team meals, and exclusive discounts, employees enjoy a supportive work culture that prioritises their well-being and development. Join us in Greater London, where you can thrive in a role that not only offers training but also fosters a sense of belonging within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Head Reservationist - Hawksmoor Guildhall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hawksmoor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hawksmoor
Don't be shy about reaching out to Hawksmoor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Reservationist - Hawksmoor Guildhall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hawksmoor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hawksmoor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
