General Manager

General Manager

Full-Time 45000 - 60000 £ / year (est.) No home office possible
Hawksmoor

At a Glance

  • Tasks: Lead a vibrant team, ensuring top-notch guest experiences and operational excellence.
  • Company: Join Hawksmoor, a celebrated restaurant group known for ethical practices and exceptional hospitality.
  • Benefits: Enjoy competitive pay, free meals, generous holiday, and wellness support.
  • Other info: Be part of a certified B Corp and one of the happiest workplaces in hospitality.
  • Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
  • Qualifications: Experience as a GM in high-volume hospitality with a focus on team development.

The predicted salary is between 45000 - 60000 £ per year.

We’re looking for an exceptional General Manager to take the lead at one of our London restaurants. As GM, you’ll be responsible for people, guest experience, operations, and financial results. You’ll set the tone for your team, inspire high performance, and make sure Hawksmoor standards are delivered every day. This is a role with real scope: you’ll be accountable for everything from building a high-performing team, to owning the P&L, to ensuring every guest enjoys world-class food, drink, and hospitality.

Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked simply over charcoal and paired with award-winning wines and cocktails. We became a certified B Corp in 2022 and are the only restaurant group in the UK to feature in the Best Companies list for 13 consecutive years. Alongside raising over £1m for Action Against Hunger and being rated one of the most sustainable restaurant groups in the country, we’re proud to be known as one of the happiest places to work in hospitality.

How You’ll Live Our Values

  • Welcome Everyone – Build an inclusive culture where every guest feels looked after and every team member feels they belong.
  • Work Hard & Be Nice to People – Lead with warmth, fairness, and resilience, inspiring your team to support each other and deliver their best.
  • Hit Hawksmoor Standards – Drive excellence across food, drink, hospitality, and operations, ensuring we remain audit-ready and industry-leading.
  • Keep Evolving – Develop future leaders, embrace change, and drive innovation in service, sustainability, and culture.

What You’ll Do

  • Lead, inspire, and retain a high-performing team, ensuring recruitment, induction, training, and succession planning are in place.
  • Deliver an outstanding guest experience by being a visible leader on the floor and modelling world-class service.
  • Oversee day-to-day operations across all departments, with strong rota planning, compliance, and stock control.
  • Own the P&L: drive sales, manage costs, and maximise EBITDA.
  • Ensure Hawksmoor’s purpose agenda — sustainability, community, and wellbeing — is at the heart of the restaurant.

What We’re Looking For

  • Proven success as a GM in a premium, high-volume hospitality business.
  • A strong track record of developing teams and delivering excellent P&L results.
  • Commercial acumen and operational excellence with a people-first approach.
  • A confident, resilient leader who thrives in a fast-paced environment.

What’s In It for You

  • Industry-leading pay package with bonus potential.
  • Paid breaks, holiday (with tips), and pension scheme.
  • Free meals when you’re at work, plus 50% off food for you and your loved ones.
  • 30 days’ holiday, rising with service.
  • Two paid volunteering days each year.
  • A wellbeing budget to support your team.
  • Huge progression opportunities as we continue to grow.
  • Access to wagestream to instantly access salary earned.
  • Investment in your development – from award winning training to formal qualifications.
  • Access to remote GP, physio, counselling services, legal advice, and more.

General Manager employer: Hawksmoor

Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a standout choice for those seeking a meaningful career in hospitality. With a vibrant work culture that prioritises inclusivity and employee wellbeing, you will benefit from industry-leading pay, generous holiday allowances, and extensive development opportunities as we continue to grow. Join us in London, where you can lead a high-performing team and deliver world-class experiences while being part of one of the happiest places to work in the industry.
Hawksmoor

Contact Detail:

Hawksmoor Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land General Manager

✨Tip Number 1

Network like a pro! Get out there and connect with people in the industry. Attend events, join hospitality groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a GM role at a fab restaurant!

✨Tip Number 2

Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about how you've inspired teams or created unforgettable guest experiences. We want to see the real you!

✨Tip Number 3

Do your homework! Research the restaurant’s values and culture. Be ready to discuss how you can contribute to their mission of sustainability and community. It’ll show you’re genuinely interested and aligned with their goals.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make it happen together!

We think you need these skills to ace General Manager

Leadership
Team Development
Guest Experience Management
Operational Excellence
P&L Management
Commercial Acumen
Resilience
Stock Control
Rota Planning
Sustainability Awareness
Training and Induction
High-Volume Hospitality Experience
Communication Skills
Problem-Solving Skills

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about leading a team and creating amazing guest experiences. Share your story and what makes you tick in this industry.

Tailor Your CV: Make sure your CV is tailored to the General Manager role at Hawksmoor. Highlight your experience in high-volume hospitality, team development, and P&L management. We love seeing how your skills align with our values and what you can bring to the table!

Be Authentic: We appreciate authenticity, so don’t be afraid to let your personality come through in your application. Share your leadership style and how you inspire your team. We’re looking for someone who fits our culture, so be yourself!

Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to see your application and get to know you better. Plus, it shows you’re serious about joining our awesome team!

How to prepare for a job interview at Hawksmoor

✨Know Your Numbers

As a General Manager, you'll need to own the P&L, so brush up on your financial knowledge. Be prepared to discuss how you've driven sales and managed costs in previous roles. Bring specific examples of how your decisions positively impacted the bottom line.

✨Showcase Your Leadership Style

This role is all about leading a high-performing team. Think about your leadership style and be ready to share how you've inspired and developed your teams in the past. Use anecdotes that highlight your ability to create an inclusive culture and drive performance.

✨Demonstrate Guest-Centric Thinking

Hawksmoor prides itself on delivering an outstanding guest experience. Prepare to discuss how you've ensured exceptional service in your previous roles. Share specific strategies you've implemented to enhance guest satisfaction and how you’ve handled any challenges.

✨Embrace Sustainability and Innovation

With Hawksmoor's commitment to sustainability, be ready to talk about how you've integrated sustainable practices into your operations. Discuss any innovative ideas you have for enhancing service or improving operational efficiency while keeping sustainability at the forefront.

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