At a Glance
- Tasks: Lead the reservations team and ensure a smooth guest experience from start to finish.
- Company: Join Hawksmoor, a certified B Corp known for ethical dining and a welcoming culture.
- Benefits: Enjoy paid overtime, free meals, discounts, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on inclusivity and career progression.
- Why this job: Be at the heart of hospitality, making every guest feel special and valued.
- Qualifications: Experience in reservations management and a passion for delivering great service.
The predicted salary is between 33975 - 41525 £ per year.
Reservations Manager
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails.
We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.
Reservations Manager at Hawksmoor , you’ll lead the reservations and host function, ensuring every guest journey is smooth, welcoming and well managed from first contact to seating.
This is a hands-on role at the heart of the restaurant.
You’ll spend time on the floor welcoming guests, managing flow and supporting the team, while also overseeing reservations systems, standards and performance.
- What You’ll Do
- Lead and develop the reservations and host team
- Oversee reservations, walk-ins and waiting lists to support smooth service
- Be present on the floor during service, welcoming guests and managing seating and flow
- Ensure cloakroom, arrivals and guest communication run seamlessly
- Work closely with the General Manager and FOH leadership team to optimise covers and guest experience
- Handle guest feedback, special requests and VIP bookings with confidence and care
- Maintain high standards across reservations systems, accuracy and communication
- Support events, group bookings and buyouts alongside the wider management team
Who You Are
- Experienced as a Reservations Manager in a quality restaurant
- A confident people manager who enjoys coaching and developing others
- Highly organised, calm and solutions-focused under pressure
- Warm, professional and comfortable engaging with guests at all levels
- Passionate about hospitality and delivering consistently great experiences
Our Values
- Welcome Everyone
- We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People
- We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards
- We care deeply about quality and consistency every day.
- Keep Evolving
- We stay curious, open to feedback and always looking to improve.
Benefits
- Paid overtime on salaries
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve.
At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together.
If this role excites you but you don’t meet every requirement, please apply anyway.
You might be exactly who we’re looking for.
Reservations Manager - Hawksmoor Air Street in City of Westminster employer: Hawksmoor
Hawksmoor is an excellent employer that values teamwork and inclusivity, making it a fantastic place for individuals looking to grow in a fast-paced kitchen environment. With benefits like tronc pay, free team meals, and exclusive discounts, employees enjoy a supportive work culture that prioritises their well-being and development. Join us in Greater London, where you can thrive in a role that not only offers training but also fosters a sense of belonging within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager - Hawksmoor Air Street in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hawksmoor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hawksmoor
Don't be shy about reaching out to Hawksmoor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager - Hawksmoor Air Street in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hawksmoor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hawksmoor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
