At a Glance
- Tasks: Welcome guests, manage reservations, and support the floor team in a vibrant restaurant.
- Company: Join Hawksmoor, a certified B Corp known for ethical practices and award-winning hospitality.
- Benefits: Enjoy tronc pay, free meals, 50% off food, and paid volunteer days.
- Other info: Full training provided with clear progression opportunities in a supportive team environment.
- Why this job: Be at the heart of guest experiences and make a real impact in hospitality.
- Qualifications: Friendly, organised, and great with people; previous experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.
As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.
What You’ll Do- Welcome guests warmly and confidently on arrival
- Manage reservations, walk-ins and waiting lists during service
- Seat guests and manage the flow of the restaurant to support smooth service
- Oversee cloakroom and guest arrivals during busy periods
- Communicate clearly with managers, floor teams and the kitchen
- Support the floor team by helping set and reset tables and assist service when needed
- Handle guest enquiries in person, by phone and email with care and professionalism
- Naturally friendly, confident and great with people
- Comfortable working in a fast-paced, busy restaurant environment
- Organised, calm and able to think on your feet
- A reliable team player who enjoys being part of a close-knit team
- Previous hospitality or customer-facing experience is helpful but not essential, full training provided
- Welcome Everyone: We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People: We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards: We care deeply about quality and consistency every day.
- Keep Evolving: We stay curious, open to feedback and always looking to improve.
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Paid overtime on salaries
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Reservationist in City of Westminster employer: Hawksmoor
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a proud certified B Corp. As a Reservationist, you'll thrive in a vibrant work culture that values inclusivity, kindness, and high standards, while enjoying benefits like paid overtime, free meals, and clear progression opportunities. Join a close-knit team where your contributions directly enhance the guest experience in a fast-paced, rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in City of Westminster
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop into Hawksmoor for a meal or a drink. This way, you can experience the atmosphere and get a feel for how the team interacts with guests. Plus, it shows your genuine interest in the role!
✨Tip Number 2
Practice your people skills! As a Reservationist, you'll be the first point of contact for guests. Role-play with friends or family to nail down your welcoming approach and communication style. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past experiences where you've managed multiple tasks at once. Whether it's coordinating events or juggling responsibilities, share these stories to demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Hawksmoor team right from the start. Don’t hesitate – we’re excited to meet you!
We think you need these skills to ace Reservationist in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about warm hospitality!
Tailor Your Application:Make sure to tailor your application to the Reservationist role. Highlight any relevant experience, even if it’s not directly in hospitality. Show us how your skills can contribute to creating that welcoming atmosphere we pride ourselves on.
Show Your Passion:Express your enthusiasm for working in a fast-paced restaurant environment. We love candidates who are excited about delivering great service and being part of a close-knit team. Let us know why Hawksmoor is the place for you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Hawksmoor!
How to prepare for a job interview at Hawksmoor
✨Know the Company
Before your interview, take some time to research Hawksmoor. Understand their values, especially their commitment to sustainability and ethical sourcing. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your People Skills
As a Reservationist, you'll be interacting with guests constantly. During the interview, share examples of how you've successfully managed customer interactions in the past. Highlight your ability to remain calm and friendly in busy situations.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Reservationist, like handling a fully booked restaurant or managing a waiting list. Be ready to discuss how you would approach these situations, demonstrating your organisational skills and ability to think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they maintain their high standards. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
