At a Glance
- Tasks: Deliver outstanding hospitality and manage guest reservations with care.
- Company: Award-winning steak restaurant, certified B Corp and top-rated for sustainability.
- Benefits: Competitive pay, free meals, health perks, and generous holiday allowance.
- Other info: Inclusive workplace with strong focus on training and career development.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Experience in guest-facing roles and a love for exceptional service.
The predicted salary is between 20250 - 24750 £ per year.
We’re looking for an exceptional communicator with sharp organisational skills to join our reservations team. More than just taking bookings, this role is about delivering outstanding hospitality from the very first interaction – setting the tone for each guest’s experience, managing expectations with care, and building genuine rapport. You’ll ideally have experience in restaurant reservations, reception, or a similar guest-facing bookings role. A love of first-class service and people is essential, as is flexibility to work restaurant hours, including evenings and weekends.
Work somewhere awesome:
Shortly after being named the best steak restaurant in the world, we became a certified B Corp in 2022 and ranked in the top 100 Best Companies for 11 consecutive years. This is alongside being rated as one of the most sustainable restaurant groups in the country and raising over £1 million for Action Against Hunger, as well as supporting several charities closer to home.
Benefits Include:
- Refer a friend bonus from day 1
- Tronc paid for every hour you work, breaks and holidays
- Use of Wagestream to instantly access the wages you’ve earned
- Discounted health and fitness benefits
- Additional paid maternity and paternity leave to help you care for new additions to your family
- Income protection insurance for critical illness and death benefit
- Free meals when you’re at work, 50% off food in our restaurants for you and your loved ones
- An optional 20 hours each year to use for volunteering
- Exclusive savings on travel, shopping, restaurants, and more
- 28 days’ holiday that include service charge
- A restaurant welfare budget allocated for healthy snacks, drinks and support during our busiest times of the year
- Huge investment in training and development with qualifications across Wine, H&S, Food Safety, HR and a five-stage management development programme, run in partnership with the Watershed Management School
- Access to counselling, remote GP/physio services, legal advice and more
We strive to be a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and to create an environment where everyone, from any background, can be happy at work.
Reservationist in London employer: Hawksmoor Wood Wharf
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a proud certified B Corp. With a vibrant work culture that prioritises inclusivity and kindness, employees enjoy comprehensive benefits including tronc payments, free meals, and clear pathways for career progression. Located in the heart of the UK’s dining scene, Hawksmoor offers a dynamic environment where team members can thrive while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hawksmoor Wood Wharf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hawksmoor Wood Wharf
Don't be shy about reaching out to Hawksmoor Wood Wharf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hawksmoor Wood Wharf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hawksmoor Wood Wharf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
