At a Glance
- Tasks: Lead the reservations team and ensure a smooth guest experience from start to finish.
- Company: Join Hawksmoor, a certified B Corp known for ethical dining and a supportive culture.
- Benefits: Enjoy paid overtime, free meals, discounts, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on inclusivity and career progression.
- Why this job: Be at the heart of hospitality, making every guest feel welcome and valued.
- Qualifications: Experience in reservations management and a passion for delivering great service.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year. We are excited to start the search for Reservations Manager to join us on a Fixed Term Contract covering Maternity leave for a minimum 9 months starting from September.
As Reservations Manager at Hawksmoor, you’ll lead the reservations and host function, ensuring every guest journey is smooth, welcoming and well managed from first contact to seating. This is a hands-on role at the heart of the restaurant. You’ll spend time on the floor welcoming guests, managing flow and supporting the team, while also overseeing reservations systems, standards and performance.
What You’ll Do
- Lead and develop the reservations and host team
- Oversee reservations, walk-ins and waiting lists to support smooth service
- Be present on the floor during service, welcoming guests and managing seating and flow
- Ensure cloakroom, arrivals and guest communication run seamlessly
- Work closely with the General Manager and FOH leadership team to optimise covers and guest experience
- Handle guest feedback, special requests and VIP bookings with confidence and care
- Maintain high standards across reservations systems, accuracy and communication
- Support events, group bookings and buyouts alongside the wider management team
Who You Are
- Experienced as a Reservations Manager in a quality restaurant
- A confident people manager who enjoys coaching and developing others
- Highly organised, calm and solutions-focused under pressure
- Warm, professional and comfortable engaging with guests at all levels
- Passionate about hospitality and delivering consistently great experiences
Our Values
Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
Keep Evolving - We stay curious, open to feedback and always looking to improve.
Benefits
- Paid overtime on salaries
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Reservations Manager in London employer: Hawksmoor Spitalfields
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a proud certified B Corp. With a vibrant work culture that prioritises inclusivity and kindness, employees enjoy numerous benefits including paid overtime, free meals, and extensive training opportunities, all while being part of a team that values high standards and personal growth. Located in the heart of the restaurant industry, this role as Reservations Manager offers a unique chance to lead a dedicated team and create memorable guest experiences in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Hawksmoor Spitalfields
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Hawksmoor Spitalfields. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
