At a Glance
- Tasks: Manage reservations and provide top-notch customer service to guests.
- Company: Hawksmoor Knightsbridge, a renowned restaurant in a prime location.
- Benefits: 50% off food, paid volunteering day, and exclusive discounts.
- Other info: Flexible part-time hours with no staff uniform needed.
- Why this job: Join a vibrant team in a stylish setting and enhance your hospitality skills.
- Qualifications: Experience in reservations and excellent communication skills required.
The predicted salary is between 12 - 15 £ per hour.
About the Restaurant
Hawksmoor Knightsbridge is a 130-cover restaurant located just off Brompton Road between Knightsbridge’s iconic department stores Harrods and Harvey Nichols, and Kensington’s cultural institutions such as the Victoria & Albert Museum, Natural History Museum and Royal Albert Hall. The restaurant is known for its art deco interior, ethically-reared British beef steaks, seafood dishes, and award-winning cocktails and Sunday roast.
Role Overview
We are seeking a part-time Reservationist to manage reservations and communicate with guests. You will handle reservations via OpenTable, email, and phone, ensuring excellent customer service.
Responsibilities
- Manage and confirm restaurant reservations using OpenTable.
- Respond to guest inquiries via phone, email, and face-to-face interactions.
- Maintain accurate reservation records and coordinate with kitchen and front-of-house teams.
- Assist with daily reservation reporting and adjustments.
Qualifications
- Experience in restaurant reservations, reception services, bookings management, or restaurant management.
- Proficiency with OpenTable and email systems.
- Excellent communication skills over the phone and in person.
- Ability to work part-time and handle a high-volume environment.
Benefits
- Support with tools and training to perform at your best.
- All service charge paid to restaurant staff.
- 50% off food for two people (and 4 if you bring family).
- Optional paid day each year for volunteering.
- Christmas and Boxing Day off.
- No staff uniform required.
- Exclusive savings on travel, shopping, restaurants, health, and fitness.
Reservationist employer: Hawksmoor Knightsbridge
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a rewarding place to work as a Kitchen Porter. With a strong focus on employee wellbeing, you’ll enjoy benefits like free meals, generous discounts, and comprehensive training that fosters personal growth in a supportive, inclusive environment. Join a team that values hard work, kindness, and high standards, all while being part of a celebrated B Corp restaurant group.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hawksmoor Knightsbridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hawksmoor Knightsbridge
Don't be shy about reaching out to Hawksmoor Knightsbridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hawksmoor Knightsbridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hawksmoor Knightsbridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
