At a Glance
- Tasks: Manage reservations and provide top-notch customer service to guests.
- Company: Hawksmoor Knightsbridge, a renowned restaurant in a prime location.
- Benefits: 50% off food, paid volunteering day, and exclusive discounts.
- Other info: Flexible part-time hours with no staff uniform needed.
- Why this job: Join a vibrant team in a stylish setting and enhance your hospitality skills.
- Qualifications: Experience in reservations and excellent communication skills required.
The predicted salary is between 12 - 15 € per hour.
About the Restaurant
Hawksmoor Knightsbridge is a 130-cover restaurant located just off Brompton Road between Knightsbridge’s iconic department stores Harrods and Harvey Nichols, and Kensington’s cultural institutions such as the Victoria & Albert Museum, Natural History Museum and Royal Albert Hall. The restaurant is known for its art deco interior, ethically-reared British beef steaks, seafood dishes, and award-winning cocktails and Sunday roast.
Role Overview
We are seeking a part-time Reservationist to manage reservations and communicate with guests. You will handle reservations via OpenTable, email, and phone, ensuring excellent customer service.
Responsibilities
- Manage and confirm restaurant reservations using OpenTable.
- Respond to guest inquiries via phone, email, and face-to-face interactions.
- Maintain accurate reservation records and coordinate with kitchen and front-of-house teams.
- Assist with daily reservation reporting and adjustments.
Qualifications
- Experience in restaurant reservations, reception services, bookings management, or restaurant management.
- Proficiency with OpenTable and email systems.
- Excellent communication skills over the phone and in person.
- Ability to work part-time and handle a high-volume environment.
Benefits
- Support with tools and training to perform at your best.
- All service charge paid to restaurant staff.
- 50% off food for two people (and 4 if you bring family).
- Optional paid day each year for volunteering.
- Christmas and Boxing Day off.
- No staff uniform required.
- Exclusive savings on travel, shopping, restaurants, health, and fitness.
Reservationist employer: Hawksmoor Knightsbridge
Hawksmoor Knightsbridge is an exceptional employer, offering a vibrant work culture in a prime location surrounded by London's iconic landmarks. As a part-time Reservationist, you will enjoy generous benefits including 50% off food for you and your guests, support for personal development, and the opportunity to volunteer on paid time. With a commitment to excellent customer service and a focus on employee well-being, Hawksmoor provides a rewarding environment for those looking to grow in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with Hawksmoor Knightsbridge's menu, vibe, and values. This way, when you chat with the team or during interviews, you can show your passion and understanding of what makes the place special.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests over the phone and in person, try role-playing scenarios with friends. This will help you feel more confident and ready to provide that excellent customer service we all love.
✨Tip Number 3
Network like a pro! Connect with current or former staff on LinkedIn or social media. They can give you insider tips about the application process and what it’s really like to work at Hawksmoor. Plus, it shows your genuine interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your experience with OpenTable and any relevant customer service roles. We want to see how you can bring your skills to our team!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Reservationist role at Hawksmoor Knightsbridge. Highlight your experience with OpenTable and any customer service skills that align with our restaurant's vibe.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hawksmoor Knightsbridge
✨Know Your Stuff
Familiarise yourself with the restaurant's menu and services, especially their signature dishes and cocktails. This will not only impress your interviewers but also show that you're genuinely interested in the role and the establishment.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations. Think about scenarios where you had to handle difficult guests or manage multiple bookings. This will help you articulate your experience confidently during the interview.
✨Show Off Your Communication Skills
Since the role involves a lot of guest interaction, demonstrate your excellent communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to communicate effectively.
✨Dress the Part
Even though there's no staff uniform required, dressing smartly for the interview can make a great first impression. Aim for a polished look that reflects the restaurant's upscale vibe, as it shows respect for the establishment and the role you're applying for.
