At a Glance
- Tasks: Welcome guests, manage reservations, and support the floor team in a vibrant restaurant.
- Company: Join Hawksmoor, known for its warm hospitality and inclusive culture.
- Benefits: Enjoy tronc pay, free meals, discounts, and paid volunteer days.
- Other info: Full training provided with clear progression opportunities in a dynamic environment.
- Why this job: Be at the heart of guest experiences and make a real impact.
- Qualifications: Friendly, organised, and great with people; experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.
What You’ll Do
- Welcome guests warmly and confidently on arrival
- Manage reservations, walk‑ins and waiting lists during service
- Seat guests and manage the flow of the restaurant to support smooth service
- Oversee cloakroom and guest arrivals during busy periods
- Communicate clearly with managers, floor teams and the kitchen
- Support the floor team by helping set and reset tables and assist service when needed
- Handle guest enquiries in person, by phone and email with care and professionalism
Who You Are
- Naturally friendly, confident and great with people
- Comfortable working in a fast‑paced, busy restaurant environment
- Organised, calm and able to think on your feet
- A reliable team player who enjoys being part of a close‑knit team
- Previous hospitality or customer‑facing experience is helpful but not essential, full training provided
Our Values
- Welcome Everyone: We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People: We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards: We care deeply about quality and consistency every day.
- Keep Evolving: We stay curious, open to feedback and always looking to improve.
Benefits
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Paid overtime on salaries
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Reservationist in London employer: Hawksmoor Knightsbridge
Hawksmoor is an exceptional employer that prioritises warm, inclusive hospitality and values the contributions of every team member. With a strong focus on employee growth, we offer comprehensive training, clear progression opportunities, and a supportive work culture where kindness and high standards are paramount. Located in a vibrant setting, our team enjoys unique benefits such as paid overtime, generous discounts, and a commitment to work-life balance, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in London
✨Tip Number 1
Get to know the restaurant scene! Visit places like Hawksmoor and chat with staff. This shows your genuine interest and helps you understand the vibe, which can really impress during interviews.
✨Tip Number 2
Practice your people skills! Role-play welcoming guests or handling enquiries with friends. The more comfortable you are, the better you'll shine in a fast-paced environment like this.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well with others, especially in busy situations. Hawksmoor values collaboration, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're keen on joining the Hawksmoor family. Don’t hesitate – we’re excited to meet you!
We think you need these skills to ace Reservationist in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about warm hospitality!
Tailor Your Application:Make sure to customise your application to fit the Reservationist role. Highlight any relevant experience, even if it’s not directly in hospitality. Show us how your skills can contribute to creating that welcoming atmosphere we value.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hawksmoor Knightsbridge
✨Show Your Warmth
As a Reservationist, your role is all about making guests feel welcome. Practice a friendly greeting and maintain eye contact during the interview. This will help you convey the warmth and confidence that Hawksmoor values.
✨Demonstrate Your Organisational Skills
Think of examples from your past experiences where you successfully managed multiple tasks at once. Whether it’s handling reservations or coordinating with the floor team, showcasing your ability to stay organised under pressure will impress the interviewers.
✨Communicate Clearly
Effective communication is key in this role. During the interview, be clear and concise in your answers. You might even want to ask questions about how they handle guest enquiries, showing that you’re already thinking about how to support the team.
✨Embrace Feedback
Hawksmoor values continuous improvement, so be prepared to discuss how you’ve received and acted on feedback in the past. Share a story that highlights your willingness to learn and evolve, which aligns perfectly with their company culture.
