At a Glance
- Tasks: Welcome guests, manage reservations, and support the floor team in a vibrant restaurant setting.
- Company: Join Hawksmoor, a certified B Corp known for ethical practices and award-winning hospitality.
- Benefits: Enjoy tronc pay, free meals, discounts, and paid volunteer days.
- Other info: Full training provided with clear progression opportunities in a supportive team.
- Why this job: Be at the heart of guest experiences and make a real impact in a dynamic environment.
- Qualifications: Friendly, organised, and great with people; previous experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.
As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.
What You’ll Do
- Welcome guests warmly and confidently on arrival
- Manage reservations, walk-ins and waiting lists during service
- Seat guests and manage the flow of the restaurant to support smooth service
- Oversee cloakroom and guest arrivals during busy periods
- Communicate clearly with managers, floor teams and the kitchen
- Support the floor team by helping set and reset tables and assist service when needed
- Handle guest enquiries in person, by phone and email with care and professionalism
Who You Are
- Naturally friendly, confident and great with people
- Comfortable working in a fast-paced, busy restaurant environment
- Organised, calm and able to think on your feet
- A reliable team player who enjoys being part of a close-knit team
- Previous hospitality or customer-facing experience is helpful but not essential, full training provided
Our Values
- Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
- Keep Evolving - We stay curious, open to feedback and always looking to improve.
Benefits
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Paid overtime on salaries
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Reservationist in Chelsea employer: Hawksmoor Knightsbridge
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a rewarding place to work as a Kitchen Porter. With a strong focus on employee wellbeing, you’ll enjoy benefits like free meals, generous discounts, and comprehensive training that fosters personal growth in a supportive, inclusive environment. Join a team that values hard work, kindness, and high standards, all while being part of a celebrated B Corp restaurant group.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in Chelsea
✨Tip Number 1
Get to know the restaurant scene! Familiarise yourself with Hawksmoor's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since you'll be welcoming guests and managing reservations, role-play scenarios with friends or family. This will boost your confidence and help you handle any situation that comes your way.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team dynamics and how they maintain high standards. This shows you're not just looking for a job, but are keen to contribute to the Hawksmoor experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hawksmoor family. Don’t hesitate – we can’t wait to meet you!
We think you need these skills to ace Reservationist in Chelsea
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about warm hospitality here at Hawksmoor.
Tailor Your Application:Make sure to tailor your application to the Reservationist role. Highlight any relevant experience, even if it’s not in hospitality. Show us how your skills can contribute to creating that welcoming atmosphere we pride ourselves on.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and to the point, making it easy for us to see why you’d be a great fit. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Hawksmoor Knightsbridge
✨Know the Company Inside Out
Before your interview, take some time to research Hawksmoor. Understand their values, their commitment to sustainability, and what makes them stand out in the restaurant industry. This knowledge will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your People Skills
As a Reservationist, you'll be the first point of contact for guests. Practice how you would warmly welcome someone and handle various guest interactions. Think about examples from your past experiences where you've demonstrated excellent customer service or teamwork, as these will be key points to discuss.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess how you handle busy situations. Think of times when you've had to think on your feet or manage multiple tasks at once. Be ready to share specific examples that highlight your organisational skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team culture, training opportunities, or how they ensure high standards in service. This not only shows your enthusiasm but also helps you gauge if Hawksmoor is the right fit for you.
