At a Glance
- Tasks: Lead the reservations team and ensure a seamless guest experience from arrival to departure.
- Company: Hawksmoor Guildhall, known for its warm hospitality and high standards.
- Benefits: Competitive salary, opportunities for growth, and a supportive team environment.
- Other info: Join a dynamic team dedicated to excellence in hospitality.
- Why this job: Be the face of exceptional service and create memorable experiences for guests.
- Qualifications: Strong leadership skills and a passion for delivering outstanding customer service.
The predicted salary is between 25000 - 30000 £ per year.
Hawksmoor Guildhall is seeking a Head Reservationist to lead the reservations and guest relations team, ensuring every arrival and enquiry flows seamlessly. You’ll manage bookings across phone, email and online channels, greet and seat guests, coordinate cloakroom and seating, and work with floor teams to deliver warm hospitality from first contact to goodbye.
You’ll be a calm, organized leader, focused on developing people and maintaining Hawksmoor's high standards while upholding our welcoming.
Head Reservations & Guest Experience Lead employer: Hawksmoor Guildhall
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a leader in the restaurant industry. With a strong focus on employee development, a warm and inclusive work culture, and generous benefits such as tronc payments and free meals, Hawksmoor fosters an environment where team members can thrive and grow their careers. Located in vibrant settings, the company not only prioritises high standards of service but also values individuality and kindness, ensuring that every employee feels valued and supported.
