Reservationist
Since 2006, Hawksmoor has been the UK’s home ofethically sourced, grass-fed beef, cooked over charcoal and paired withaward-winning wines and cocktails. We’re proud to be a certified B Corp, one ofthe most sustainable restaurant groups in the industry, and to have beenrecognised as one of the Best Companies to work for year after year.
This is a Fixed Term position with immediate start through to 10th January 2027 with the possibility of extension based on business needs.
As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.
What You’ll Do
- Welcome guests warmly and confidently on arrival
- Manage reservations, walk-ins and waiting listsduring service
- Seat guests and manage the flow of the restaurantto support smooth service
- Oversee cloakroom and guest arrivals during busyperiods
- Communicate clearly with managers, floor teams andthe kitchen
- Support the floor team by helping set and resettables and assist service when needed
- Handle guest enquiries in person, by phone andemail with care and professionalism
Who You Are
- Naturally friendly, confident and great with people
- Comfortable working in a fast-paced, busyrestaurant environment
- Organised, calm and able to think on your feet
- A reliable team player who enjoys being part of aclose-knit team
- Previous hospitality or customer-facing experienceis helpful but not essential, full training provided
Our Values
- Welcome Everyone -We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People - We set high standards and treateach other with kindness and respect.
- Hit Hawksmoor Standards - We care deeply about quality andconsistency every day.
- Keep Evolving - We stay curious, open to feedback and alwayslooking to improve.
Benefits
- Tronc paid for every hour you work, includingholidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your lovedones
- Paid overtime on salaries
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeingtools
- Referral bonuses from day one
- Exclusive savings on travel, shopping andexperiences
- Restaurant welfare budget for snacks, drinks andsupport
- Full training and development with clearprogression opportunities
We’re building a team thatreflects the richness and diversity of the communities we serve. At Hawksmoor,we welcome everyone and believe in creating a workplace where individuality iscelebrated, kindness is key and high standards are met together. If this roleexcites you but you don’t meet every requirement, Youmight be exactly who we’re looking for.
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Reservationist (Fixed Term Contract) employer: Hawksmoor Group
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a leader in the restaurant industry. With a vibrant work culture that prioritises kindness, integrity, and personal growth, employees enjoy comprehensive benefits including paid volunteer days, early wage access, and extensive training opportunities. As a Sommelier, you will thrive in an environment that values your expertise and passion, while contributing to memorable dining experiences in a supportive and diverse team.
