Reservations Team Lead – Guest Experience & Front-of-House in London

Reservations Team Lead – Guest Experience & Front-of-House in London

London Full-Time 30000 - 40000 £ / year (est.) No working from home possible
Hawksmoor Group

At a Glance

  • Tasks: Lead the reservations team and enhance guest experiences in a vibrant restaurant setting.
  • Company: Hawksmoor Group, known for inclusivity and high standards in hospitality.
  • Benefits: Enjoy paid tronc, team meals, and financial wellness tools.
  • Other info: Great opportunities for growth in the hospitality industry.
  • Why this job: Join a dynamic team and make a real impact on guest experiences.
  • Qualifications: Experience in quality restaurants and strong organisational skills.

The predicted salary is between 30000 - 40000 £ per year.

Hawksmoor Group seeks an Assistant Reservations Manager to lead the reservations and host team in Greater London. This hands-on role involves managing guest experiences, overseeing operations during service, and supporting team development.

The ideal candidate has experience in a quality restaurant, excels in organization, and fosters a welcoming environment.

Benefits include paid tronc, team meals, and various financial wellness tools. Hawksmoor stands for inclusivity and high standards, making it a great place to grow in hospitality.

Reservations Team Lead – Guest Experience & Front-of-House in London employer: Hawksmoor Group

Hawksmoor Group is an exceptional employer that prioritises inclusivity and high standards, making it an ideal place for those passionate about hospitality. With a strong focus on team development, employees benefit from paid tronc, team meals, and access to financial wellness tools, all within the vibrant atmosphere of Greater London. Join us to enhance your career in a supportive environment where guest experience and personal growth are at the forefront.

Hawksmoor Group

Contact Details:

Hawksmoor Group Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Reservations Team Lead – Guest Experience & Front-of-House in London

Tip Number 1

Network like a pro! Reach out to folks in the hospitality industry, especially those who work at places you admire. A friendly chat can lead to insider info about job openings or even a referral.

Tip Number 2

Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your organisational skills and how you create a welcoming atmosphere.

Tip Number 3

Be proactive! Don’t just wait for job postings to pop up. Reach out directly to restaurants you love and express your interest in joining their team. You never know when they might need someone like you!

Tip Number 4

Apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, it shows you’re serious about wanting to be part of our awesome team.

We think you need these skills to ace Reservations Team Lead – Guest Experience & Front-of-House in London

Guest Experience Management
Team Leadership
Operational Oversight
Organisational Skills
Hospitality Industry Knowledge
Communication Skills
Team Development

Some tips for your application 🫡

Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your approach to guest service and team leadership.

Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reservations Team Lead role. Highlight relevant experience in quality restaurants and any specific achievements that demonstrate your organisational skills and ability to create a welcoming environment.

Be Authentic:We appreciate authenticity! Don’t be afraid to let your personality come through in your application. Share stories or examples that reflect your character and how you align with our values of inclusivity and high standards.

Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get to know you better!

How to prepare for a job interview at Hawksmoor Group

Know the Company Inside Out

Before your interview, make sure you research Hawksmoor Group thoroughly. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their expectations.

Showcase Your Organisational Skills

As a Reservations Team Lead, organisation is key. Prepare examples from your past experience where you successfully managed reservations or guest experiences. Be ready to discuss how you prioritise tasks and handle busy service periods, as this will demonstrate your capability for the role.

Emphasise Team Development

Hawksmoor values team growth, so be prepared to talk about how you've supported your colleagues in the past. Share specific instances where you’ve mentored or trained team members, and highlight your approach to fostering a welcoming environment that encourages inclusivity.

Prepare Questions That Matter

At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about their approach to guest experience and team development. This shows your genuine interest in the role and helps you assess if Hawksmoor is the right fit for you.