At a Glance
- Tasks: Support the Reservations Manager in creating seamless guest experiences and managing reservations.
- Company: Join Hawksmoor, a certified B Corp known for ethical practices and award-winning hospitality.
- Benefits: Enjoy tronc pay, free meals, 50% off food, and exclusive savings from day one.
- Other info: Join a diverse team that values kindness, high standards, and continuous improvement.
- Why this job: Be at the heart of hospitality, welcoming guests and leading a dynamic team.
- Qualifications: Experience in reservations or front-of-house leadership with a passion for guest satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass‑fed beef, cooked over charcoal and paired with award‑winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.
As Assistant Reservations Manager at Hawksmoor, you’ll support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised. This is a hands‑on role at the heart of the restaurant. You’ll be welcoming guests, managing reservations and flow during service, and supporting the team on the floor rather than sitting behind a desk.
What You’ll Do
- Support the Reservations Manager with the day‑to‑day running of the reservations and host function
- Help lead and motivate the host and reservations team during service
- Manage bookings, walk‑ins and waiting lists to support smooth service
- Welcome guests, oversee seating plans and support cloakroom and arrivals
- Communicate clearly with managers, floor teams and the kitchen to keep service flowing
- Handle guest queries, special requests and feedback with confidence and care
- Step up to lead the function when the Reservations Manager is not on site
Who You Are
- Experienced in reservations, hosting or front‑of‑house leadership in a quality restaurant
- Naturally welcoming, organised and confident with guests
- Calm under pressure and comfortable juggling multiple priorities
- A supportive team player who enjoys developing others
- Passionate about hospitality and creating brilliant guest experiences
Our Values
- Welcome Everyone: We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People: We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards: We care deeply about quality and consistency every day.
- Keep Evolving: We stay curious, open to feedback and always looking to improve.
Benefits
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Income protection and death in service cover
- Wagestream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Assistant Reservations Manager in London employer: Hawksmoor Group
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability, making it a proud certified B Corp. With a vibrant work culture that prioritises inclusivity, kindness, and high standards, employees enjoy comprehensive benefits including tronc payments, free meals, and clear pathways for career progression. Located in the heart of the restaurant scene, the role of Assistant Reservations Manager offers a hands-on opportunity to create memorable guest experiences while being part of a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reservations Manager in London
✨Tip Number 1
Get to know the restaurant scene! Research Hawksmoor and its values, so you can chat about what makes them special during your interview. Show us you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm guest experience, think of examples where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your leadership style! As an Assistant Reservations Manager, you'll need to motivate the team. Share how you've led or supported others in previous roles to show us you're a natural fit.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, it shows us you're keen on joining the Hawksmoor family. Don’t hesitate – we’re excited to meet you!
We think you need these skills to ace Assistant Reservations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, as this is key to fitting in with our team at Hawksmoor.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your relevant experience in reservations or front-of-house roles, making it easy for us to see how you can contribute to our team.
Highlight Teamwork Skills:Since we value collaboration, make sure to mention any experiences where you've successfully worked as part of a team. This will show us that you're a supportive team player who can help lead and motivate others during service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Hawksmoor family!
How to prepare for a job interview at Hawksmoor Group
✨Know the Company Inside Out
Before your interview, take some time to research Hawksmoor. Understand their values, their commitment to sustainability, and what makes them a leader in the restaurant industry. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Hospitality Skills
As an Assistant Reservations Manager, you'll be at the heart of guest experiences. Prepare examples from your past roles where you've successfully managed reservations or handled guest queries. Highlight your ability to stay calm under pressure and how you’ve motivated your team during busy service times.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a full restaurant or dealing with a difficult guest. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and your commitment to creating a warm, welcoming environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or how Hawksmoor measures success in guest experiences. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
