At a Glance
- Tasks: Welcome guests, manage reservations, and support the team in delivering exceptional service.
- Company: Join Hawksmoor, a certified B Corp known for ethical practices and award-winning hospitality.
- Benefits: Enjoy tronc pay, free meals, discounts, and paid volunteer days.
- Other info: Full training provided with clear progression opportunities in a diverse team.
- Why this job: Be at the heart of guest experiences in a vibrant restaurant environment.
- Qualifications: Friendly, organised, and great with people; previous experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.
As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.
What You’ll Do
- Welcome guests warmly and confidently on arrival
- Manage reservations, walk-ins and waiting lists during service
- Seat guests and manage the flow of the restaurant to support smooth service
- Oversee cloakroom and guest arrivals during busy periods
- Communicate clearly with managers, floor teams and the kitchen
- Support the floor team by helping set and reset tables and assist service when needed
- Handle guest enquiries in person, by phone and email with care and professionalism
Who You Are
- Naturally friendly, confident and great with people
- Comfortable working in a fast-paced, busy restaurant environment
- Organised, calm and able to think on your feet
- A reliable team player who enjoys being part of a close-knit team
- Previous hospitality or customer-facing experience is helpful but not essential, full training provided
Our Values
- Welcome Everyone: We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People: We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards: We care deeply about quality and consistency every day.
- Keep Evolving: We stay curious, open to feedback and always looking to improve.
Benefits
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Paid overtime on salaries
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Reservationist employer: Hawksmoor Air Street
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability as a certified B Corp. With a vibrant work culture that prioritises inclusivity and kindness, employees enjoy generous benefits such as paid overtime, free meals, and comprehensive training with clear progression opportunities. Located in the heart of the UK’s dining scene, working as a Reservationist here means being part of a close-knit team dedicated to delivering outstanding hospitality while continuously evolving and improving.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know the restaurant scene! Familiarise yourself with Hawksmoor's values and menu. When you walk in for your interview, show off your knowledge about their ethically sourced beef and award-winning wines. It’ll impress them and show you’re genuinely interested!
✨Tip Number 2
Practice your people skills! As a Reservationist, you'll be the face of the restaurant. Role-play with friends or family to get comfortable welcoming guests and managing reservations. The more confident you are, the better you'll shine during your interview.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Think of examples from past experiences where you’ve managed busy situations or coordinated tasks. This will show that you can keep things running smoothly, just like they need on the floor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Hawksmoor team right from the start. Let’s get you that Reservationist role!
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about warm hospitality!
Tailor Your Application:Make sure to customise your application to fit the Reservationist role. Highlight any relevant experience, even if it’s not directly in hospitality. We love seeing how your skills can translate into our fast-paced environment!
Show Your Passion:Express your enthusiasm for working at Hawksmoor and why you’re excited about the role. We’re looking for team players who are genuinely interested in creating a welcoming atmosphere for our guests.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hawksmoor Air Street
✨Know the Company
Before your interview, take some time to research Hawksmoor. Understand their values, especially their commitment to sustainability and hospitality. This will help you connect your answers to what they stand for, showing that you're genuinely interested in being part of their team.
✨Practice Your People Skills
As a Reservationist, you'll be interacting with guests constantly. Practise your warm greetings and confident communication. Role-play with a friend or family member to get comfortable with welcoming guests and handling enquiries, both in person and over the phone.
✨Show Your Organisational Skills
Think about examples from your past experiences where you've had to manage multiple tasks at once. Be ready to discuss how you stay organised and calm under pressure, as this is crucial in a busy restaurant environment like Hawksmoor.
✨Emphasise Teamwork
Hawksmoor values a close-knit team, so be prepared to talk about your experience working in teams. Share specific instances where you supported your colleagues or contributed to a positive team atmosphere, highlighting your reliability and friendliness.
