At a Glance
- Tasks: Welcome guests, manage reservations, and support the floor team in a vibrant restaurant setting.
- Company: Join Hawksmoor, a certified B Corp known for ethical practices and award-winning hospitality.
- Benefits: Enjoy tronc pay, free meals, discounts, and paid volunteer days while developing your skills.
- Other info: Full training provided with clear progression opportunities in a supportive team.
- Why this job: Be at the heart of guest experiences and make a real impact in a dynamic environment.
- Qualifications: Friendly, organised, and great with people; previous experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have been recognised as one of the Best Companies to work for year after year.
As a Reservationist at Hawksmoor, you’ll be right at the heart of the guest experience. This is not a desk-based role. You’ll be welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to keep service running smoothly. You’ll be a key part of how we deliver warm, generous hospitality from the very first hello.
What You’ll Do- Welcome guests warmly and confidently on arrival
- Manage reservations, walk-ins and waiting lists during service
- Seat guests and manage the flow of the restaurant to support smooth service
- Oversee cloakroom and guest arrivals during busy periods
- Communicate clearly with managers, floor teams and the kitchen
- Support the floor team by helping set and reset tables and assist service when needed
- Handle guest enquiries in person, by phone and email with care and professionalism
- Naturally friendly, confident and great with people
- Comfortable working in a fast-paced, busy restaurant environment
- Organised, calm and able to think on your feet
- A reliable team player who enjoys being part of a close-knit team
- Previous hospitality or customer-facing experience is helpful but not essential, full training provided
- Welcome Everyone - We create warm, inclusive spaces where people feel genuinely welcome.
- Work Hard and Be Nice to People - We set high standards and treat each other with kindness and respect.
- Hit Hawksmoor Standards - We care deeply about quality and consistency every day.
- Keep Evolving - We stay curious, open to feedback and always looking to improve.
- Tronc paid for every hour you work, including holidays and breaks
- Free team meals on shift
- 50% off food at Hawksmoor for you and your loved ones
- Paid overtime on salaries
- Income protection and death in service cover
- Paid annual volunteer days
- Stream early wage access and financial wellbeing tools
- Referral bonuses from day one
- Exclusive savings on travel, shopping and experiences
- Restaurant welfare budget for snacks, drinks and support
- Full training and development with clear progression opportunities
We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway. You might be exactly who we’re looking for.
Reservationist in London employer: Hawksmoor Air Street
Hawksmoor is an exceptional employer, renowned for its commitment to ethical sourcing and sustainability as a certified B Corp. With a vibrant work culture that prioritises inclusivity and kindness, employees enjoy generous benefits such as paid overtime, free meals, and clear opportunities for career progression. Located in the heart of the UK’s dining scene, working as a Reservationist here means being part of a close-knit team dedicated to delivering outstanding hospitality while continuously evolving and improving together.
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist in London
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a drink. This way, you can chat with staff and get a feel for the atmosphere, which will help you connect during your interview.
✨Tip Number 2
Practice your people skills! As a Reservationist, you'll be the face of Hawksmoor. Role-play with friends or family to nail that warm welcome and confident communication style we love.
✨Tip Number 3
Show off your organisational skills! Think about how you’d manage busy periods and keep things running smoothly. Bring examples to your interview to demonstrate how you can handle the hustle and bustle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our amazing team at Hawksmoor.
We think you need these skills to ace Reservationist in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and confident side. Remember, we’re all about warm hospitality!
Tailor Your Application:Make sure to customise your application to fit the Reservationist role. Highlight any relevant experience, even if it’s not directly in hospitality. Show us how your skills can contribute to our team and enhance the guest experience.
Keep It Clear and Concise:We appreciate a well-structured application that gets straight to the point. Use clear language and avoid jargon. This helps us understand your qualifications and enthusiasm for the role without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hawksmoor Air Street
✨Know the Company Inside Out
Before your interview, take some time to research Hawksmoor. Understand their values, their commitment to sustainability, and what makes them stand out in the restaurant industry. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Show Off Your People Skills
As a Reservationist, you'll be the first point of contact for guests. Practice how you would warmly welcome someone and handle various guest interactions. Think about examples from your past experiences where you've demonstrated excellent customer service or teamwork.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess how you handle busy situations. Think of times when you’ve had to think on your feet or manage multiple tasks at once. Be ready to share specific examples that showcase your organisational skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they maintain their high standards. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
