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For Companies At a Glance
- Tasks: Lead the customer service team and manage key client relationships.
- Company: Hawkins Logistics is a dynamic logistics company focused on service excellence.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Join a team that values client partnerships and drives business growth with innovative solutions.
- Qualifications: Experience in customer service and account management is essential.
- Other info: This role offers a chance to make a real impact in a growing company.
The predicted salary is between 43200 - 72000 £ per year.
Hawkins logistics requires a Senior Customer Service & Key Accounts Manager who will be responsible for leading the customer service team while managing strategic client relationships and key accounts. This role focuses on maintaining service excellence, developing client partnerships, and ensuring contractual compliance while driving business growth.
Key Responsibilities:
- Contract Management: In this role, you will be responsible for managing and developing strong relationships with key clients, ensuring their ongoing satisfaction and loyalty. You will create and implement strategic account development plans tailored to each client’s needs, while conducting regular review meetings to assess performance and identify areas for improvement. A key part of the role involves uncovering growth opportunities within existing accounts and delivering bespoke service solutions that align with client goals and drive mutual success.
- Customer Service Leadership: As a leader of the customer service team, you will be responsible for guiding and developing team members to deliver exceptional service. This includes setting and monitoring high service standards, implementing best practice procedures, and driving continuous improvement.
Senior Customer Service & Key Accounts Manager employer: Hawkins Logistics Limited
Contact Detail:
Hawkins Logistics Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Key Accounts Manager
✨Tip Number 1
Network with professionals in the logistics and customer service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into Hawkins Logistics and potentially refer you for the position.
✨Tip Number 2
Research Hawkins Logistics thoroughly. Understand their key clients, recent projects, and company culture. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed key accounts and led customer service teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your achievements and leadership skills.
✨Tip Number 4
Follow up after any interactions with the company. A polite thank-you email reiterating your interest in the position can leave a positive impression and keep you top of mind as they make their hiring decisions.
We think you need these skills to ace Senior Customer Service & Key Accounts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and account management. Use specific examples that demonstrate your ability to lead teams and manage key client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic approach to managing key accounts. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in improving customer satisfaction, driving business growth, or enhancing team performance. This will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Hawkins Logistics Limited
✨Showcase Your Leadership Skills
As a Senior Customer Service & Key Accounts Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully guided teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand Contract Management
Familiarise yourself with contract management principles and be ready to discuss your experience in this area. Highlight any specific strategies you've used to maintain client satisfaction and loyalty, as well as how you've handled contractual compliance.
✨Prepare for Client Relationship Scenarios
Think about potential scenarios involving key clients and how you would handle them. Be prepared to discuss how you've developed strong relationships in the past and how you would approach uncovering growth opportunities within existing accounts.
✨Demonstrate Your Problem-Solving Abilities
In customer service roles, problem-solving is crucial. Prepare to share examples of challenges you've faced in previous positions and how you resolved them, particularly in relation to maintaining high service standards and implementing best practices.
