At a Glance
- Tasks: Assist customers with vehicle services and ensure smooth workflow in a busy environment.
- Company: Join a top-rated automotive group known for its supportive culture.
- Benefits: Enjoy 33 days holiday, career development, and discounts on cars and gyms.
- Other info: Great opportunities for growth and learning within a prestigious company.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a passion for the automotive industry.
Location: Wolverhampton
Salary: £30,500 OTE £35,500
Hours: Monday – Friday: 8am – 6pm / Saturday: 1 in 3, 8am – 1pm
We are currently recruiting for an experienced Service Advisor to join our client in the Wolverhampton area. You will be joining an industry-leading group in Wolverhampton with an amazing reputation and prestigious brands. You'll be joining a business that is passionate about continuous improvement and creating a working environment where its employees feel valued and have the opportunity to progress.
You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and upselling our full range of aftersales services.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
What’s on Offer for You!
- 33 days' holiday including bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Excellent Career Development opportunities
- Dedicated in-house Learning & Development
- Manufacturer training courses
- Long Service Recognition every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym Memberships
- Cycle to Work Scheme
- One paid day per year for voluntary/community work
Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Service Advisor in Wolverhampton employer: Hawkfield Recruitment
Join a prestigious automotive group in Wolverhampton that prioritises employee satisfaction and growth. With a strong commitment to continuous improvement, the company offers excellent career development opportunities, comprehensive benefits including generous holiday allowance, and a supportive work culture that values teamwork and customer service excellence. Experience a rewarding environment where your contributions are recognised and you can thrive both personally and professionally.
