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- Tasks: Be the go-to person for customers, ensuring their service needs are met with care.
- Company: Join a prestigious dealership in Tonbridge with a focus on customer satisfaction.
- Benefits: Competitive salary, OTE £36,000, and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Strong people skills and basic mechanical knowledge are essential.
- Other info: Flexible hours with 1 in 3 Saturday mornings; great for work-life balance.
Location: Prestige dealership, Tonbridge
Salary: Competitive basic salary (dependant on experience) OTE £36,000
Hours: Monday to Friday, 1 in 3 Saturday mornings
We’re seeking a motivated and customer-focused individual to join our clients Service Team at their showroom in Tonbridge, helping them deliver an exceptional experience to every customer.
As a key member of the team, you’ll be the main point of contact for their service customers — ensuring the customers’ needs are handled efficiently, professionally, and with attention to detail. This position combines strong people skills with a good understanding of vehicle maintenance, enabling you to explain repair work and service requirements to customers.
Service Advisor responsibilities will be as follows:
- Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
- Schedule service work to fulfil customer requirements and maximise workshop utilisation
- To ensure the effective use of courtesy vehicles to maximise customer service
- Upsell additional services or products that may benefit the customer’s vehicle performance or longevity
- Handle payments accurately and efficiently, maintaining a balanced account drawer
- To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
- To ensure the full completion of service documentation and maintain accurate customer data
Skills required for Service Advisor:
- Strong customer service skills with a focus on building rapport and trust with clients
- Proficient in cash handling procedures, ensuring accuracy in transactions
- Basic mechanical knowledge to effectively communicate technical information to customers
- Experience in upselling services or products is highly desirable
- Excellent communication skills, both verbal and written, with an ability to explain complex information clearly
- Strong organisational skills with attention to detail, capable of managing multiple tasks simultaneously
- Ability to work collaboratively within a team environment while also being self-motivated
Please know that once you have applied for the Service Advisor job, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Service Advisor in Tonbridge employer: Hawkfield Recruitment
Contact Detail:
Hawkfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Tonbridge
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be dealing with customers all day. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about their service processes or team culture.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Service Advisor in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Be clear, concise, and engaging – we love a good chat!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and what we’re looking for. Let’s get started on this journey together!
How to prepare for a job interview at Hawkfield Recruitment
✨Know Your Stuff
Make sure you brush up on your basic mechanical knowledge before the interview. Being able to explain repair work and service requirements clearly will show that you understand the role and can communicate effectively with customers.
✨Customer Service is Key
Prepare examples of how you've built rapport with customers in the past. Think about situations where you’ve gone above and beyond to ensure customer satisfaction, as this will highlight your strong customer service skills.
✨Practice Your Communication Skills
Since you'll need to explain complex information clearly, practice articulating technical details in a simple way. You could even role-play with a friend to get comfortable with explaining services or upselling products.
✨Stay Organised
Show that you can manage multiple tasks by discussing your organisational strategies. Bring up any tools or methods you use to keep track of appointments and customer data, as this will demonstrate your attention to detail and ability to handle the demands of the role.
