Job Title: Service Manager
Location: Stoke-on-Trent (Trentham Lakes)
Salary: £40,000 – £60,000 per annum
Hours: Monday – Friday 8am – 6pm – Saturday mornings on a rota basis
Hawkfield Recruitment is working with a well-established, family-owned Main Dealership in Stoke-on-Trent who are recruiting for an experienced Service Manager to lead their busy Aftersales operation.
This is an excellent opportunity to join an award-winning, independent dealership with a fantastic reputation for customer service and employee satisfaction. Having achieved the Best Employer in Town Bronze Award, this family-run business prides itself on creating a positive and supportive working environment where employees are encouraged to develop their skills and progress their careers.
As a Service Manager, you will take responsibility for the day-to-day running of a busy Service Department, leading a team of Technicians, Service Advisors, Drivers and Booking Coordinators. You will play a key role in driving departmental performance, improving profitability and ensuring customers receive an exceptional level of service.
This position would suit an experienced, hands-on Service Manager who enjoys developing teams, improving operational efficiency and maintaining high standards within a successful Main Dealership environment.
Responsibilities of the Service Manager:
* Oversee the day-to-day running of the Service Department, ensuring the operation runs efficiently and profitably.
* Lead, motivate and develop a team of Technicians, Service Advisors, Drivers and Booking Coordinators.
* Manage workshop capacity, bookings, technician allocation and vehicle movements to maximise efficiency.
* Monitor departmental performance against agreed KPIs, including labour sales, productivity, utilisation, profitability and customer satisfaction.
* Identify opportunities to improve workshop efficiency, increase revenue and maximise departmental profitability.
* Work closely with Service Advisors and the booking team to maximise appointments, customer retention and additional sales opportunities.
* Ensure customers receive a professional and efficient service from initial booking through to vehicle collection.
* Handle customer queries and complaints professionally, ensuring issues are resolved promptly and effectively.
* Monitor workshop loading and work completion times t...
Service Manager employer: Hawkfield Recruitment
Join a prestigious automotive group in Wolverhampton that prioritises employee satisfaction and growth. With a strong commitment to continuous improvement, the company offers excellent career development opportunities, comprehensive benefits including generous holiday allowance, and a supportive work culture that values teamwork and customer service excellence. Experience a rewarding environment where your contributions are recognised and you can thrive both personally and professionally.
