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- Tasks: Join our team as a Service Advisor, managing customer interactions and vehicle bookings.
- Company: Be part of a family-run dealership known for its excellent service and industry-leading brands.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, staff discounts, and free parking.
- Other info: Flexible hours with one Saturday morning shift every three weeks.
- Why this job: Work in a friendly environment with opportunities for professional training and career progression.
- Qualifications: Experience in customer service is essential; a passion for cars is a plus!
The predicted salary is between 28000 - 28000 £ per year.
Location: Winchester
Salary: £28,000 + competitive bonus scheme
Hours: Monday to Friday - 1 in 3 Saturday mornings
We are currently recruiting for an experienced Service Advisor to join our client in the Winchester area. You will be joining a well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and upselling our full range of aftersales services.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
What’s on Offer for You!
- A basic salary of £28,000 with a very realistic bonus scheme.
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
- Private medical insurance.
- Free parking.
- Employee discounts.
Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor employer: Hawkfield Recruitment
Contact Detail:
Hawkfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands and services offered by the dealership. Understanding their products will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and concerns confidently, showcasing your ability to maintain high levels of satisfaction.
✨Tip Number 3
Network with current or former employees of the dealership to gain insights into their work culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about team dynamics or training opportunities shows that you are genuinely invested in your potential future with us.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you have successfully managed customer relationships and upselling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high levels of customer satisfaction. Mention specific examples of how you've exceeded targets or improved customer experiences in past roles.
Highlight Communication Skills: In your application, stress your ability to communicate effectively with customers and team members. Provide examples of how you've kept customers informed and handled their queries in a timely manner.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a busy and friendly environment. Mention why you are drawn to this particular dealership and how you align with their values and reputation.
How to prepare for a job interview at Hawkfield Recruitment
✨Know the Company
Before your interview, do some research on the dealership and its reputation. Understand their values and what makes them stand out in the automotive industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your communication skills and ability to keep customers informed.
✨Familiarise Yourself with Aftersales Products
Since part of the role involves upselling aftersales services, make sure you understand the products offered by the dealership. Be ready to discuss how you would market these services to customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a customer unhappy with service delays or needing additional work done on their vehicle.