At a Glance
- Tasks: Book vehicles for service and keep customers updated on progress.
- Company: Friendly, family-run dealership that values its people.
- Benefits: Basic salary of £27,000 with OTE of £31,000, no weekends.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Join a supportive team and deliver excellent customer service.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 31000 £ per year.
Location: Telford
Salary: £27,000 basic salary OTE £31,000
Hours: Monday to Friday (45 hours per week) NO Weekends
Hawkfield Recruitment are looking for a Service Advisor to join our client in Telford, a friendly, family-run main dealership. This is a great opportunity to work in a supportive environment that genuinely values its people, where customers and staff are treated as individuals — not numbers. If you take pride in delivering excellent customer service and enjoy being part of a close-knit team, this could be the perfect next step in your career.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor in Shrewsbury employer: Hawkfield Recruitment
Join a family-run main dealership in Telford that prioritises a supportive and friendly work environment, where every team member is valued as an individual. With a focus on excellent customer service and a close-knit team culture, this role as a Service Advisor offers not only competitive earnings but also opportunities for personal and professional growth within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Shrewsbury
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since they pride themselves on treating customers and staff as individuals. This will help you connect with them during your chat.
✨Tip Number 2
Practice your customer service scenarios! As a Service Advisor, you'll need to handle various situations with ease. Think about how you'd explain additional work to a customer or keep them updated on their vehicle's progress.
✨Tip Number 3
Show off your teamwork skills! Since this role is all about being part of a close-knit team, be ready to share examples of how you've collaborated with others in the past. It’ll show you’re a great fit for their supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, feel free to reach out to Ed Hatt at Hawkfield Recruitment for more details.
We think you need these skills to ace Service Advisor in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Advisor role. Highlight any customer service experience and your ability to work in a team, as these are key for us at StudySmarter.
Craft a Personal Cover Letter:Don’t just send a generic cover letter! Take the time to write a personal one that shows your enthusiasm for the role and why you’d be a great fit for our friendly team in Telford.
Showcase Your Communication Skills:As a Service Advisor, communication is key. Use your application to demonstrate how you effectively communicate with customers and colleagues. We love seeing examples of this!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Hawkfield Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with tasks like booking in vehicles, processing documentation, and explaining additional work to customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these stories to the friendly, supportive environment they value at the dealership.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This shows that you're genuinely interested in the role and want to ensure it's the right fit for you too.
✨Practice Your Communication Skills
As a Service Advisor, clear communication is key. Practice explaining complex ideas simply and concisely. You might even want to role-play with a friend, simulating customer interactions to build your confidence and ensure you can handle any situation that comes your way.
