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- Tasks: Book vehicles for service and keep customers updated on progress.
- Company: Dynamic automotive company in Basingstoke with a focus on customer service.
- Benefits: Earn up to £40,000 OTE, enjoy 22 days holiday, and receive staff discounts.
- Other info: Opportunity for uncapped commission and career growth in the automotive industry.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Service Advisor Location: Winchester Salary: 30,000 + competitive bonus scheme Hours: Monday to Friday – 1 in 3 Saturday mornings Job Type: Full Time, Permanent We are currently recruiting for an experienced Service Advisor to join our client in the Winchester area. You will be joining well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and up selling our full range of aftersales services. Responsibilities of Service Advisor: * Booking in vehicles for service, maintenance and repair. * Greeting customers and processing all necessary documentation prior to work commencement. * Keeping customers informed as work is progressed on their vehicles. * Explaining the need for any additional work identified on the vehicle. * Obtaining authorisation for any additional work identified. * Actively marketing specific aftersales products to customers. * Raising invoices on the completion of the agreed work. * Ensuring …
Service Advisor employer: Hawkfield Recruitment
Contact Detail:
Hawkfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the automotive industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for the interview by researching common questions for Service Advisors. Think about how your past experiences relate to the role and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let them know why you're excited about the role and the company. A positive attitude can make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience in customer service, vehicle maintenance, or sales. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to explain complex information clearly and concisely. We want to know you can keep customers informed and engaged!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Hawkfield Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with booking processes, customer interactions, and how to explain additional work to clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Prepare for role-play scenarios where you might need to handle customer queries or complaints. Think about how you would greet customers, explain services, and upsell aftersales products. Practising these interactions can make you feel more at ease during the interview.
✨Show Your Communication Skills
As a Service Advisor, clear communication is key. Be ready to demonstrate your ability to keep customers informed about their vehicle's progress. Use examples from past experiences where you successfully communicated complex information in an easy-to-understand way.
✨Highlight Teamwork and Collaboration
This role involves liaising with various departments, so be prepared to discuss your teamwork skills. Share examples of how you've worked effectively with others in previous jobs, especially in fast-paced environments. This will show that you can thrive in a collaborative setting.