At a Glance
- Tasks: Be the go-to person for customers, ensuring their service needs are met with care and efficiency.
- Company: Join a dynamic automotive team focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, potential earnings boost, and opportunities for career growth.
- Other info: Exciting opportunity to grow within a reputable company in the automotive industry.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Strong people skills, basic mechanical knowledge, and experience in customer service preferred.
The predicted salary is between 32000 - 36000 £ per year.
Job Title: Service Advisor Location: Weybridge, Surrey – Prestige Brand Salary: up to £32,000 Basic Salary – £40,000 OTE + Company Benefits Hours: Monday to Friday 8am – 6pm – No Weekends! Hawkfield Recruitment is working with a well-established automotive dealer group in Weybridge who are recruiting for an experienced Service Advisor to join their Aftersales team. This is an excellent opportunity for an experienced Service Advisor looking to join a specialist prestige and performance dealership, offering a competitive salary package of up to £32,000 basic, £40,000 OTE, Monday-to-Friday working hours and no weekend working! Our client represents an exciting automotive manufacturer with a strong reputation for engineering, performance and innovation. Working within a specialist dealership environment, you will be part of an experienced Aftersales team committed to delivering exceptional customer service. As a Service Advisor, you will play an important role in managing the customer journey throughout the Aftersales process, working closely with the workshop to ensure customers receive an excellent level of service from initial booking through to vehicle collection. Responsibilities of the Service Advisor: * Act as the main point of contact for customers throughout their vehicle servicing and repair journey * Welcome customers into the dealership and discuss their servicing and repair requirements * Manage customer bookings, enquiries and service appointments * Liaise closely with Technicians and the Workshop team to ensure work is completed efficiently * Keep customers updated on the progress of their vehicles throughout the day * Explain repair and maintenance requirements clearly and professionally * Provide accurate estimates for servicing, maintenance and repair work * Gain customer authorisation for additional work identified during inspections * Promote relevant Aftersales products and additional services * Ensure all customer and vehicle information is accurately recorded and updated on dealership systems * Prepare and process repair orders in accordance with dealership and manufacturer procedures * Ensure invoicing is completed accurately and within agreed timescales * Coordinate vehicle collection and delivery arrangements * Ensure warranty documentation is accurately completed and processed * Maintain excellent levels of customer satisfaction and retention * Work towards departmental customer service and sales targets * Build strong relationships with customers to encourage repeat business What We're Looking For: * Previous Service Advisor experience within the motor trade * Main dealer experience would be advantageous * Excellent customer service and communication skills * Confident dealing with customers both face-to-face and over the telephone * Strong organisational skills and the ability to manage a busy workload * Good understanding of workshop processes and vehicle servicing requirements * Commercial awareness and confidence promoting additional work and services * Experience managing customer expectations and resolving queries professionally * Ability to work effectively alongside Technicians and the wider Aftersales team * Excellent attention to detail and a professional approach This position would suit an experienced Service Advisor looking for their next opportunity within a specialist dealership, offering an excellent salary package and the benefit of Monday-to-Friday working hours with no weekends. Please know that once you have applied for the Service Advisor job, more in-depth details will be given about the salary, working hours, dealership and career progression, so please do not hesitate to get in touch! Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail
Service Advisor employer: Hawkfield Recruitment
Join a leading automotive retailer in Swindon, where you will thrive in a dynamic work environment that prioritises customer satisfaction and employee development. With a competitive salary package, ongoing training, and clear pathways for career advancement, this company fosters a supportive culture that values your contributions and encourages professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawkfield Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawkfield Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawkfield Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Hawkfield Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawkfield Recruitment!
How to prepare for a job interview at Hawkfield Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
