Service Advisor

Service Advisor

Full-Time 40000 £ / year No working from home possible
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At a Glance

  • Tasks: Be the go-to person for customers, ensuring their service needs are met with care and efficiency.
  • Company: Join a dynamic automotive team focused on delivering exceptional customer experiences.
  • Benefits: Competitive salary, potential earnings boost, and opportunities for career growth.
  • Other info: Exciting opportunity to grow within a reputable company in the automotive industry.
  • Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
  • Qualifications: Strong people skills, basic mechanical knowledge, and experience in customer service preferred.
Job Title: Service Advisor Location: Prestige Dealership – Oxford Salary: £30,000-£35,000 basic – depending on experience - £40,000+ OTE Hours: Monday to Friday – 1 in 4 Saturday mornings An exciting opportunity has arisen for an experienced Service Advisor to join a highly successful, award-winning automotive retailer in Oxford. Working with a premium automotive brand, you'll become part of a professional and customer-focused aftersales team where delivering exceptional service and building long-term customer relationships are at the heart of everything they do. This is an excellent opportunity for a Service Advisor looking to join a stable, family-owned dealer group that invests heavily in its people and offers genuine opportunities for training, development and career progression. The Role: As a Service Advisor, you will be the main point of contact for customers throughout their aftersales journey, ensuring a smooth and professional experience from vehicle drop-off through to collection. Key responsibilities include: * Booking vehicles into the workshop for servicing, maintenance and repair work * Managing customer enquiries both face-to-face and over the phone * Providing updates on vehicle progress and timescales * Liaising with technicians and the workshop team to ensure efficient workflow * Identifying and upselling additional work where appropriate * Preparing estimates and service documentation * Delivering a first-class customer experience at every stage The Ideal Candidate: * Previous experience as a Service Advisor within a franchised dealership environment is preferred * Strong customer service and communication skills * Ability to work effectively in a fast-paced aftersales department * Well organised with excellent attention to detail * Positive, professional and customer-focused approach * Full UK Driving Licence Package & Benefits: * Basic salary £30,000 - £35,000 depending on experience * Realistic OTE of £40,000 - £45,000 * Monday to Friday 8:00am - 6:00pm * 1 in 4 Saturday mornings (9:00am - 1:00pm) * 31 days holiday including bank holidays * Employee benefits and wellbeing platform * Discounted vehicle servicing and parts * Contributory pension scheme * Life assurance (3x annual salary) * Ongoing manufacturer and dealer group training * Clear career progression opportunities If you're an experienced Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we'd love to hear from you. Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch. Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail

Service Advisor employer: Hawkfield Recruitment

Join a dynamic team as a Service Advisor in Pirbright, Guildford, where your customer service skills will shine in a supportive and collaborative work environment. With a competitive salary and opportunities for career progression, you'll be part of a company that values employee growth and fosters a culture of excellence in customer care. Enjoy the unique advantage of working in a picturesque location while making a meaningful impact on customers' experiences.

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Contact Details:

Hawkfield Recruitment Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Service Advisor

Tip Number 1

Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show genuine interest in the role.

Tip Number 2

Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our thoughts clearly.

Tip Number 3

Dress the part! First impressions matter, so let’s make sure we look professional and polished. It shows that we take the opportunity seriously and respect the interview process.

Tip Number 4

Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in the interviewer’s mind.

We think you need these skills to ace Service Advisor

Customer Service Skills
Cash Handling Procedures
Basic Mechanical Knowledge
Upselling Services
Verbal Communication Skills
Written Communication Skills
Organisational Skills

Some tips for your application 🫡

Tailor Your CV:Make sure your CV speaks directly to the Service Advisor role. Highlight your customer service experience and any mechanical knowledge you have. We want to see how you can bring value to our team!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built rapport with customers or successfully upsold services in the past.

Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!

Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!

How to prepare for a job interview at Hawkfield Recruitment

Know Your Stuff

Brush up on your vehicle maintenance knowledge! Being able to explain repair work and service requirements clearly will show that you understand the role. Familiarise yourself with common issues and solutions so you can impress during the technical questions.

Customer Service is Key

Prepare examples of how you've built rapport with customers in the past. Think about situations where you’ve gone above and beyond to meet a customer's needs. This will demonstrate your strong customer service skills and your ability to handle various scenarios effectively.

Practice Your Communication Skills

Since you'll need to explain complex information clearly, practice articulating your thoughts. You could even role-play with a friend, simulating customer interactions. This will help you feel more confident and articulate during the actual interview.

Show Your Organisational Skills

Be ready to discuss how you manage multiple tasks simultaneously. Think of specific examples from your previous roles where you successfully juggled responsibilities. This will highlight your organisational skills and attention to detail, which are crucial for a Service Advisor.