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For Companies At a Glance
- Tasks: Book vehicles for service and keep customers updated on progress.
- Company: Join a family-run dealership with a stellar reputation.
- Benefits: Earn up to £40,000 OTE, enjoy 22 days holiday, and receive private medical insurance.
- Why this job: Be part of a friendly team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Great career progression opportunities with ongoing training and support.
The predicted salary is between 30000 - 40000 £ per year.
Job Title
Service Advisor
Location
Basingstoke
Salary
£30,000-£32,000 base salary with a competitive bonus scheme
Hours
Monday to Friday – 1 in 3 Saturday mornings
Overview
We are currently recruiting for a Service Advisor to join our client\’s main dealer in the Basingstoke area. You will be joining a well-established, family‑run dealer group with an amazing front of house service team, and a car dealership with an excellent reputation.
Candidate Profile
Our client is either looking for an experienced service advisor with previous motor trade experience, or a trainee advisor with a background in customer service from any industry. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and up-selling our full range of aftersales services.
Responsibilities
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
Benefits
- A basic salary of £30,000 – £32,000 – commission structure is uncapped.
- 22 days holiday plus bank holidays.
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In‑house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
- Private medical insurance.
- Free parking.
- Employee discounts.
Application
Please note that further salary and hours details and career progression will be provided upon application. For further details or to apply, please contact Hawkfield Recruitment, Jack Broomfield.
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Service Advisor employer: Hawkfield Recruitment
Contact Detail:
Hawkfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to explain things clearly to customers. Try role-playing with a friend or family member to get comfortable with discussing services and upselling.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team and the work environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Keep Your CV Fresh: Make sure your CV is up to date and tailored for the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description.
Read the Job Specs Carefully: Before applying, take a good look at the job specs. Understanding what the role entails will help you craft a more targeted application that stands out to us.
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, give examples of how you've effectively communicated with customers in the past. This will show us you're the right fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hawkfield Recruitment
✨Know the Company Inside Out
Before your interview, make sure you research the dealership thoroughly. Understand their values, the brands they represent, and their reputation in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure that clients leave happy, as this will demonstrate your fit for the role.
✨Practice Common Interview Questions
Anticipate questions related to the responsibilities of a Service Advisor, such as how you would manage multiple tasks or communicate with customers about additional work needed on their vehicles. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and performance expectations. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.
