At a Glance
- Tasks: Support customers and the workshop by supplying parts accurately and efficiently.
- Company: Join a prestigious automotive dealership with a supportive team culture.
- Benefits: Competitive salary, 24 days leave, birthday off, and staff discounts.
- Other info: Great career development opportunities and a fun workplace atmosphere.
- Why this job: Passionate about cars? Make an impact in a dynamic automotive environment.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus.
Location: Prestige Dealership – Redhill
Salary: £32,000 - £34,000 depending on experience
Hours: Monday to Friday 8am-6pm – no weekends
Are you passionate about cars and enjoy delivering outstanding customer service? We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill. This is a fantastic opportunity to become part of a professional and supportive aftersales team where customer satisfaction and teamwork are at the heart of the business.
Whether you are an experienced Parts Advisor, Parts Sales Advisor, Service Advisor or come from a strong customer service background with an interest in the automotive industry, this role offers excellent training, career development and long-term progression.
The Role:
- As a Parts Advisor, you will play a vital role in supporting both retail customers and the workshop by ensuring parts are supplied accurately and efficiently.
Key responsibilities include:
- Handling customer and technician parts enquiries both in person and over the phone
- Processing parts orders from enquiry through to delivery
- Advising customers on product availability, pricing and suitable parts solutions
- Picking, packing and dispatching parts accurately
- Maintaining stock control and inventory records
- Supporting the achievement of parts sales targets through upselling where appropriate
- Working closely with the workshop team to ensure efficient vehicle repairs and servicing
- Ensuring the parts department remains organised, compliant and customer focused
The Ideal Candidate:
- Previous customer service experience is essential
- Parts Advisor, Parts Sales or automotive aftersales experience would be advantageous
- Strong organisational skills and attention to detail
- Excellent communication and relationship-building skills
- Ability to work effectively in a busy environment
- Self-motivated with a positive attitude and strong work ethic
- Comfortable using computer systems and learning new software
Package & Benefits:
- £32,000 - £34,000 depending on experience
- 24 days annual leave plus bank holidays
- Holiday entitlement increases with length of service
- Birthday day off
- Medical cash plan
- Enhanced parental leave benefits
- Staff discounts on vehicles and products
- Holiday buy and sell scheme
- Career development programmes and progression pathways
- Long service awards
- Retail and high street discounts
- Additional employee benefits package
If you're an experienced Parts or Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we’d love to hear from you.
Please know that once you have applied for the Parts Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.
Parts Advisor in Salfords employer: Hawkfield Recruitment
Join a prestigious automotive dealership in Redhill, where your passion for cars and commitment to outstanding customer service will be valued. With a supportive work culture that prioritises teamwork and customer satisfaction, you will benefit from excellent training, career development opportunities, and a comprehensive benefits package including generous annual leave, medical cash plans, and staff discounts. This is an ideal environment for those looking to grow within the automotive industry while enjoying a balanced work-life schedule with no weekend hours.
