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For Companies At a Glance
- Tasks: Assist customers with vehicle services and ensure smooth workflow in a busy dealership.
- Company: Join a family-run dealer group known for its excellent reputation and friendly environment.
- Benefits: Earn a competitive salary with uncapped commission, plus 22 days holiday and staff discounts.
- Why this job: Be part of a dedicated team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a passion for the automotive industry.
- Other info: Enjoy in-house training and career progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Job Title: Service Advisor
Location: Basingstoke
Salary: £30,000 basic salary with a competitive bonus scheme – £40,000 OTE.
Hours: Monday to Friday 1 in 4 Saturday mornings
We are currently recruiting for an experienced Service Advisor to join our client in the Basingstoke area.
You will be joining well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands.
You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and up selling our full range of aftersales services.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
What s on Offer for You!
- A basic salary of £30,000 with very realistic performance earnings of £40,000 per annum however our commission structure is uncapped.
- 22 days holiday plus bank holidays.
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
- Private medical insurance
- Free parking
- Employee discounts
Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.
Agency employer: Hawkfield Recruitment
Contact Detail:
Hawkfield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Service Advisor role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their dealership and what they stand for.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you’ll need to explain things clearly to customers. Role-play with a friend to get comfortable with discussing services and upselling.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring your skills to our friendly team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering high levels of customer satisfaction and why you’d be a great fit for our dealership. Keep it engaging and personal!
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate how you've effectively communicated with customers in the past. We love seeing examples of how you keep clients informed and happy!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Hawkfield Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company and its services. Research the dealership's reputation, the brands they work with, and their customer service approach. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, delivering high levels of customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your ability to thrive in a busy environment and handle customer queries effectively.
✨Practice Your Communication
Since you’ll be responsible for keeping customers informed about their vehicles, practice explaining technical information in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and effectively during the interview.
✨Be Ready to Discuss Targets
The job involves hitting and exceeding targets, so be prepared to discuss how you’ve achieved goals in previous roles. Bring specific examples of how you’ve upsold products or services and the impact it had on your team or company.