At a Glance
- Tasks: Be the go-to person for customers needing vehicle servicing and repairs.
- Company: Join a well-established dealer group in a friendly, supportive environment.
- Benefits: Earn up to £36,000 OTE with great perks like discounts and extra holiday.
- Other info: Enjoy flexible working and comprehensive training for your career growth.
- Why this job: Kickstart your career in the automotive industry while helping people every day.
- Qualifications: Customer service experience and a positive attitude are key.
The predicted salary is between 34000 - 34000 £ per year.
Salary: £30,000 OTE £36,000
Hours: Monday to Friday 8:00am - 6:00pm, No weekends
Location: Kidlington
Hawkfield Recruitment is working with a well-established dealer group in Oxford, Kidlington who are looking to recruit a customer-focused Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background who is looking to build a long-term career within the automotive industry. Whether you've worked in hospitality, retail, leisure, or another customer-facing environment, our client will provide full training on the systems, processes, and technical aspects of the role.
If you enjoy helping people, thrive in a busy environment, and take pride in delivering outstanding customer service, we’d love to hear from you.
The Role:
As a Service Advisor, you’ll be the main point of contact for customers bringing their vehicles in for servicing, maintenance, and repairs. You’ll work closely with the workshop team to ensure customers receive a professional and seamless experience from start to finish. No mechanical knowledge needed!
Responsibilities of Service Advisor:
- Welcoming customers into the dealership and discussing their servicing or repair requirements.
- Booking vehicles into the workshop and managing the daily service diary.
- Liaising with technicians to provide customers with updates on the progress of their vehicle.
- Explaining any additional work required in a clear and professional manner.
- Keeping customers informed throughout the day and ensuring expectations are managed.
- Delivering an excellent level of customer service at every stage of the journey.
- Building positive relationships with customers to encourage repeat business.
- Supporting the wider aftersales team with the smooth day-to-day running of the department.
- Recommending relevant service plans, maintenance packages, or additional products where appropriate.
What We’re Looking For in a Service Advisor:
- Previous experience in a dealership or in a customer-facing role such as hospitality, retail, leisure, or customer service.
- Excellent communication and interpersonal skills.
- A positive, friendly, and professional attitude.
- Strong organisational skills with the ability to multitask in a busy environment.
- A willingness to learn and develop within the motor trade.
- Full UK Driving Licence.
Benefits:
- £30,000 basic salary
- £6000 per annum in bonus (paid monthly)
- Rewarding loyalty with up to 33 days holiday per annum.
- Access to Perkbox, offering hundreds of discounts and rewards.
- Discounts on new and used vehicle purchases, servicing, and repairs for colleagues and their families.
- An additional paid day off each year to celebrate a special occasion.
- Paid birthday leave.
- Death in Service benefit of 4x annual salary.
- Enhanced employer pension contributions.
- Flexible working opportunities.
- Cycle to Work scheme.
- Comprehensive in-house training and ongoing career development.
Please note that following your application, we’ll be happy to provide further information regarding the dealership, earning potential, career progression, and training available.
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY, or contact Jack Broomfield at Hawkfield Recruitment for a confidential discussion.
Service Advisor in Yarnton employer: Hawkfield Recruitment Ltd
Join an award-winning and rapidly growing Dealer Group in St Helens, where we prioritise employee well-being and career development. Our supportive work culture fosters collaboration and innovation, offering competitive salaries and uncapped bonuses, alongside opportunities for professional growth. Experience a rewarding environment that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Yarnton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawkfield Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawkfield Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Yarnton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawkfield Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hawkfield Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawkfield Recruitment Ltd!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
