At a Glance
- Tasks: Book vehicles for service and keep customers updated on progress.
- Company: Join a family-run dealership with a stellar reputation.
- Benefits: Earn £30,000 plus bonuses, enjoy staff discounts and private medical insurance.
- Other info: Great career progression opportunities with in-house training.
- Why this job: Be part of a friendly team and make customers happy every day.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 30000 - 30000 € per year.
We are currently recruiting for an experienced Service Advisor to join our client in the Winchester area. You will be joining a well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and upselling our full range of aftersales services.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
What's on Offer for You!
- A basic salary of £30,000 with a competitive bonus scheme
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
- Private medical insurance
- Free parking
- Employee discounts
Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Service Advisor in Winchester employer: Hawkfield Recruitment Ltd
Join a well-established, family-run dealer group in Winchester, where you will be part of a friendly and dedicated team committed to delivering exceptional customer service. With a competitive salary, bonus scheme, and opportunities for professional development through in-house training, this role offers not just a job, but a pathway to a rewarding career in the automotive industry. Enjoy additional benefits such as private medical insurance, staff discounts, and a supportive work culture that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Winchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. They might know about openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and how you can bring value as a Service Advisor. Keep it friendly and engaging!
✨Tip Number 3
Show up at job fairs or industry events. These are great opportunities to meet hiring managers face-to-face. Bring your CV and be prepared to chat about your skills and what you can offer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Advisor role. Plus, it’s a great way to show your interest in working with us directly.
We think you need these skills to ace Service Advisor in Winchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring your skills to our friendly team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our amazing front of house service team. Keep it engaging and personal!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to keep customers informed and provide detailed explanations. We love candidates who can connect with people easily!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team in Winchester!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them, as this will show that you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. This will demonstrate your ability to thrive in a busy environment while maintaining high service standards.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you provide relevant answers but also shows that you value communication—an essential skill for a Service Advisor. Don't hesitate to ask for clarification if needed!
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or the dealership's approach to customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
