At a Glance
- Tasks: Support customers and technicians by managing parts orders and inquiries efficiently.
- Company: Join a prestigious automotive dealership with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, excellent training, career development, and no weekend work.
- Other info: Enjoy a supportive team atmosphere with opportunities for long-term progression.
- Why this job: Combine your passion for cars with outstanding customer service in a dynamic environment.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus.
The predicted salary is between 32000 - 34000 £ per year.
Location: Prestige Dealership Redhill
Salary: £32,000 - £34,000 depending on experience
Hours: Monday to Friday 8am-6pm no weekends
Are you passionate about cars and enjoy delivering outstanding customer service? We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill. This is a fantastic opportunity to become part of a professional and supportive aftersales team where customer satisfaction and teamwork are at the heart of the business.
Whether you are an experienced Parts Advisor, Parts Sales Advisor, Service Advisor or come from a strong customer service background with an interest in the automotive industry, this role offers excellent training, career development and long-term progression.
The Role:
- As a Parts Advisor, you will play a vital role in supporting both retail customers and the workshop by ensuring parts are supplied accurately and efficiently.
- Handling customer and technician parts enquiries both in person and over the phone
- Processing parts orders from enquiry through to delivery
- Advising customers on product availability, pricing and suitable parts solutions
- Picking, packing and dispatching parts accurately
- Maintaining stock control and inventory records
- Supporting the achievement of parts sales targets through upselling where appropriate
- Working closely with the workshop team to ensure efficient vehicle repairs and servicing
- Ensuring the parts department remains organised, compliant and customer focused
The Ideal Candidate:
- Previous customer service experience is essential
- Parts Advisor, Parts Sales or automotive aftersales experience would be advantageous
- Strong organisational skills and attention to detail
- Excellent communication and relationship-building skills
- Ability to work effectively in a busy environment
- Self-motivated with a positive attitude and strong work ethic
- Comfortable using computer systems and learning new software
Parts Advisor in Surrey employer: Hawkfield Recruitment Ltd
Join a prestigious automotive dealership in Redhill, where your passion for cars and commitment to exceptional customer service will be valued. We offer a supportive work culture that prioritises teamwork and customer satisfaction, alongside excellent training and career development opportunities to help you thrive in your role as a Parts Advisor. Enjoy a competitive salary, a Monday to Friday schedule with no weekends, and the chance to grow within a dynamic and professional environment.
