At a Glance
- Tasks: Assist customers with vehicle services and ensure smooth workflow in a busy dealership.
- Company: Join a family-run dealer group known for its excellent reputation and friendly team.
- Benefits: Enjoy a competitive salary, bonus scheme, private medical insurance, and staff discounts.
- Other info: Opportunities for professional training and career progression await you!
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 30000 - 30000 € per year.
Location: Winchester
Salary: £30,000 + competitive bonus scheme
Hours: Monday to Friday - 1 in 3 Saturday mornings
Job Type: Full Time, Permanent
We are currently recruiting for an experienced Service Advisor to join our client in the Winchester area. You will be joining a well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and upselling our full range of aftersales services.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
Whats on Offer for You!
- A basic salary of £30,000 with a competitive bonus scheme
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
- Private medical insurance
- Free parking
- Employee discounts
Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor in Southampton employer: Hawkfield Recruitment Ltd
Join a well-established, family-run dealer group in Winchester, where you will be part of a friendly and dynamic team dedicated to delivering exceptional customer service. With a competitive salary, bonus scheme, and opportunities for professional development through in-house training, this role offers not just a job, but a pathway to a rewarding career in the automotive industry. Enjoy additional benefits such as private medical insurance, staff discounts, and a supportive work culture that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Southampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and experience in a busy environment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive knowledge. We want to see how you can bring your skills to our friendly team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our amazing front of house service team. Keep it engaging and personal!
Showcase Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to keep customers informed and provide detailed summaries. We love candidates who can convey information clearly and effectively!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team in Winchester!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this is key for a Service Advisor role.
✨Practice Your Communication
Since you'll be liaising with customers and internal teams, practice clear and concise communication. Role-play scenarios where you explain technical issues to customers in an easy-to-understand manner.
✨Demonstrate Your Team Spirit
Emphasise your ability to work within a team. Share instances where you've collaborated with colleagues to achieve targets or improve service delivery, as teamwork is crucial in a busy dealership environment.
