At a Glance
- Tasks: Book vehicles for service and deliver exceptional customer service.
- Company: Join a family-run dealership known for outstanding service and staff retention.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Other info: Dynamic team environment with a focus on career progression.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Experience in customer service and strong communication skills are essential.
Location: Shrewsbury
Salary: Up to £28,585 Bonus
Hours: Monday - Friday: 8:00am - 5:30pm (1-hour lunch break) Saturday mornings on a rota basis: 8:30am - 12:30pm (paid at overtime rate)
Hawkfield Recruitment are currently recruiting for an experienced Service Advisor to join a well-established, family-run main dealership group within the Shrewsbury area. You will be joining a successful aftersales team within a business that prides itself on outstanding customer service, excellent staff retention, and long-term career development. This is an exciting opportunity for either an experienced Service Advisor or a strong customer service professional looking to progress within the automotive industry. Full manufacturer and in-house training will be provided to ensure you reach the high standards expected.
Responsibilities of the Service Advisor:
- Booking vehicles in for service, maintenance, and repair work
- Greeting customers both face-to-face and over the telephone
- Recording customer requirements in a professional and polite manner
- Arranging courtesy/service loan vehicles
- Producing customer invoices and associated paperwork
- Keeping customers updated throughout the service process
- Liaising closely with the workshop and other internal departments
- Delivering exceptional levels of customer service at all times
What We're Looking For:
- Previous experience within a Service Advisor or customer service role
- Excellent communication and organisational skills
- Strong attention to detail
- Ability to work well within a team environment
- Passion for delivering high levels of customer satisfaction
- Full UK Driving Licence
Benefits:
- Bonus scheme
- Company Pension Scheme
- Death in Service Insurance
- Discounted vehicle servicing and repairs
- Staff discount on New & Used vehicle purchases
- 28 days holiday increasing to 30 days with service (including bank holidays)
- Manufacturer and in-house training
- Career progression opportunities
Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor in Shrewsbury employer: Hawkfield Recruitment Ltd
Join a well-established, family-run dealership in Shrewsbury that values outstanding customer service and employee satisfaction. With a strong focus on career development, you will benefit from comprehensive training and a supportive work culture that encourages growth and progression. Enjoy competitive pay, a bonus scheme, and generous holiday allowances while being part of a dedicated team committed to excellence in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you a great fit for the Service Advisor position. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows that you’re genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you that Service Advisor job!
We think you need these skills to ace Service Advisor in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and the automotive industry. Let us know why you’re excited about this opportunity and how you can contribute to our success.
Showcase Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to communicate clearly and professionally. Whether it’s through your writing or examples of past experiences, we want to see your skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this is crucial for a Service Advisor role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged and attentive.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and aligns with the dealership's commitment to outstanding customer service.
