Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers and support the aftersales team in a busy car dealership.
- Company: Join a friendly, motivated team at a leading car dealership in High Wycombe.
- Benefits: Enjoy up to 33 days holiday, discounts on vehicles, and perks through Perkbox.
- Why this job: Be part of a dynamic team focused on outstanding customer service and career growth.
- Qualifications: Outgoing attitude, full UK driving licence, and motor trade experience preferred.
- Other info: Comprehensive training provided and extra paid day off for celebrations.
The predicted salary is between 24000 - 42000 £ per year.
We are looking for an experienced Service Advisor to join the team at a busy car dealership in the High Wycombe area. You will be joining a friendly, motivated aftersales team who strive to deliver outstanding customer service. Motor trade experience or retail customer service experience would be advantageous but is not essential. You will assist incoming customers on a daily basis as well as talking to prospective customers. As you will be working as part of a team, good communication skills and IT skills are essential as well as being able to work on your own initiative as and when required, and the ability to prioritise your own workload.
Responsibilities of Service Advisor:
- Working alongside technicians to ensure the smooth running of the workshop
- Supporting the aftersales team
- Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and email
- Loading the workshop diary
- Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
- Meeting and greeting the customer and identifying customers additional needs
- Upselling additional products and services
- Keeping the customer up to date with the progress of their vehicle
Experience Required for Service Advisor:
- Outgoing and friendly attitude
- Full UK Driving Licence
- Previous experience in the motor trade preferred
- Kerridge experience preferred
Benefits:
- Rewarding loyalty with up to 33 days holiday per annum
- Access to Perkbox, a platform which offers our clients colleagues hundreds of perks and discounts
- Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
- A paid day off on your birthday
- Death in Service benefit of 4 x salary
- Workplace pension scheme offering enhanced employer contributions
- Cycle to Work bike purchase scheme through salary exchange
- Comprehensive in-house training with our dedicated training department
Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
If you are interested in this position, please click APPLY alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor in High Wycombe employer: Hawkfield Recruitment Ltd
Contact Detail:
Hawkfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in High Wycombe
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or industry professionals to gain insights into the dealership's culture and expectations. This can provide you with valuable information that may set you apart during the interview process.
✨Tip Number 3
Prepare for common interview questions related to customer service and teamwork. Think of specific examples from your past experiences that showcase your skills in these areas, as they are crucial for a Service Advisor role.
✨Tip Number 4
Demonstrate your enthusiasm for the automotive industry during your interactions. Showing a passion for cars and customer service can leave a lasting impression on the hiring team.
We think you need these skills to ace Service Advisor in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the motor trade. Emphasise any roles where you demonstrated strong communication skills and the ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Service Advisor role. Mention specific experiences that align with the responsibilities listed in the job description, such as upselling products or managing customer queries.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as IT proficiency, teamwork, and customer service. Provide examples of how you've successfully used these skills in previous roles.
Follow Up: After submitting your application, consider following up with a polite email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Show Your Customer Service Skills
As a Service Advisor, you'll be interacting with customers daily. Be prepared to share examples of how you've provided excellent customer service in the past, whether in the motor trade or retail. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Teamwork
This role requires working closely with technicians and the aftersales team. During the interview, discuss your experience in collaborative environments and how you contribute to a positive team dynamic. Mention any specific instances where teamwork led to successful outcomes.
✨Familiarise Yourself with the Brand
Research the dealership's brand and values before the interview. Understanding their products and services will help you articulate how you can contribute to their goals. It shows genuine interest and preparation, which can set you apart from other candidates.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience, such as handling difficult customers or prioritising tasks. Practise your responses to ensure you convey confidence and clarity. This preparation will help you feel more at ease during the interview.
