At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth aftersales experience.
- Company: Join a prestigious, award-winning automotive retailer in Oxford.
- Benefits: Earn a competitive salary with OTE, plus 31 days holiday and employee perks.
- Other info: Enjoy clear career progression and ongoing training in a supportive environment.
- Why this job: Make a real impact by delivering exceptional service and building customer relationships.
- Qualifications: Experience as a Service Advisor and strong communication skills are preferred.
The predicted salary is between 30000 - 35000 £ per year.
An exciting opportunity has arisen for an experienced Service Advisor to join a highly successful, award-winning automotive retailer in Oxford. Working with a premium automotive brand, you'll become part of a professional and customer-focused aftersales team where delivering exceptional service and building long-term customer relationships are at the heart of everything they do. This is an excellent opportunity for a Service Advisor looking to join a stable, family-owned dealer group that invests heavily in its people and offers genuine opportunities for training, development and career progression.
The Role: As a Service Advisor, you will be the main point of contact for customers throughout their aftersales journey, ensuring a smooth and professional experience from vehicle drop-off through to collection. Key responsibilities include:
- Booking vehicles into the workshop for servicing, maintenance and repair work
- Managing customer enquiries both face-to-face and over the phone
- Providing updates on vehicle progress and timescales
- Liaising with technicians and the workshop team to ensure efficient workflow
- Identifying and upselling additional work where appropriate
- Preparing estimates and service documentation
- Delivering a first-class customer experience at every stage
The Ideal Candidate:
- Previous experience as a Service Advisor within a franchised dealership environment is preferred
- Strong customer service and communication skills
- Ability to work effectively in a fast-paced aftersales department
- Well organised with excellent attention to detail
- Positive, professional and customer-focused approach
- Full UK Driving Licence
Package & Benefits:
- Basic salary £30,000 - £35,000 depending on experience
- Realistic OTE of £40,000 - £45,000
- Monday to Friday 8:00am - 6:00pm
- 1 in 4 Saturday mornings (9:00am - 1:00pm)
- 31 days holiday including bank holidays
- Employee benefits and wellbeing platform
- Discounted vehicle servicing and parts
- Contributory pension scheme
- Life assurance (3x annual salary)
- Ongoing manufacturer and dealer group training
- Clear career progression opportunities
If you're an experienced Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we'd love to hear from you.
Service Advisor in Oxford employer: Hawkfield Recruitment Ltd
Join a prestigious family-owned dealership in Oxford, where your career as a Service Advisor will flourish within a supportive and professional environment. With a strong commitment to employee development, you will benefit from ongoing training, clear career progression opportunities, and a comprehensive benefits package that includes generous holiday allowance and life assurance. Experience the satisfaction of delivering exceptional customer service while being part of an award-winning team dedicated to excellence.
