At a Glance
- Tasks: Assist customers with vehicle services and ensure exceptional service delivery.
- Company: Join a family-run dealership known for outstanding customer care and staff retention.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Other info: Dynamic team environment with a focus on career progression.
- Why this job: Kickstart your career in the automotive industry with full training and growth opportunities.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28585 - 28585 € per year.
Location: Shrewsbury
Salary: Up to £28,585 + Bonus
Hours: Monday - Friday: 8:00am - 5:30pm (1-hour lunch break), Saturday mornings on a rota basis: 8:30am - 12:30pm (paid at overtime rate)
Hawkfield Recruitment are currently recruiting for an experienced Service Advisor to join a well-established, family-run main dealership group within the Shrewsbury area. You will be joining a successful aftersales team within a business that prides itself on outstanding customer service, excellent staff retention, and long-term career development. This is an exciting opportunity for either an experienced Service Advisor or a strong customer service professional looking to progress within the automotive industry. Full manufacturer and in-house training will be provided to ensure you reach the high standards expected.
Responsibilities of the Service Advisor:
- Booking vehicles in for service, maintenance, and repair work
- Greeting customers both face-to-face and over the telephone
- Recording customer requirements in a professional and polite manner
- Arranging courtesy/service loan vehicles
- Producing customer invoices and associated paperwork
- Keeping customers updated throughout the service process
- Liaising closely with the workshop and other internal departments
- Delivering exceptional levels of customer service at all times
What We're Looking For:
- Previous experience within a Service Advisor or customer service role
- Excellent communication and organisational skills
- Strong attention to detail
- Ability to work well within a team environment
- Passion for delivering high levels of customer satisfaction
- Full UK Driving Licence
Benefits:
- Bonus scheme
- Company Pension Scheme
- Death in Service Insurance
- Discounted vehicle servicing and repairs
- Staff discount on New & Used vehicle purchases
- 28 days holiday increasing to 30 days with service (including bank holidays)
- Manufacturer and in-house training
- Career progression opportunities
Please know that once you have applied for the Service Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor in Newport employer: Hawkfield Recruitment Ltd
Join a well-established, family-run dealership in Shrewsbury, where you will be part of a supportive team that values outstanding customer service and employee satisfaction. With competitive salaries, a bonus scheme, and opportunities for career progression through comprehensive training, this role as a Service Advisor offers a rewarding path in the automotive industry. Enjoy a positive work culture that prioritises staff retention and provides generous holiday allowances, making it an excellent place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Newport
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your enthusiasm and helps you determine if the company is the right fit for you. Think about what you want to know regarding their training and career progression opportunities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your professionalism and appreciation for the opportunity.
We think you need these skills to ace Service Advisor in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. Whether it's through your writing style or how you present your experiences, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common service advisor responsibilities, like booking vehicles and liaising with customers. This will show that you're serious about the role and ready to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about scenarios where you've delivered exceptional service or resolved conflicts. Practising your responses will help you feel more confident and articulate during the interview.
✨Show Your Passion
Let your enthusiasm for the automotive industry shine through! Talk about why you love working with customers and how you strive to provide top-notch service. Employers want to see that you’re genuinely interested in the role and committed to delivering high levels of customer satisfaction.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or what success looks like in the Service Advisor role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
