At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth aftersales experience.
- Company: Join a prestigious, award-winning automotive retailer in Oxford.
- Benefits: Earn a competitive salary with OTE potential and enjoy 31 days holiday.
- Other info: Great training and career progression opportunities in a supportive environment.
- Why this job: Make a real impact by delivering exceptional service and building lasting customer relationships.
- Qualifications: Experience in a dealership and strong customer service skills are preferred.
The predicted salary is between 30000 - 35000 £ per year.
An exciting opportunity has arisen for an experienced Service Advisor to join a highly successful, award-winning automotive retailer in Oxford. Working with a premium automotive brand, you'll become part of a professional and customer-focused aftersales team where delivering exceptional service and building long-term customer relationships are at the heart of everything they do. This is an excellent opportunity for a Service Advisor looking to join a stable, family-owned dealer group that invests heavily in its people and offers genuine opportunities for training, development and career progression.
The Role: As a Service Advisor, you will be the main point of contact for customers throughout their aftersales journey, ensuring a smooth and professional experience from vehicle drop-off through to collection. Key responsibilities include:
- Booking vehicles into the workshop for servicing, maintenance and repair work
- Managing customer enquiries both face-to-face and over the phone
- Providing updates on vehicle progress and timescales
- Liaising with technicians and the workshop team to ensure efficient workflow
- Identifying and upselling additional work where appropriate
- Preparing estimates and service documentation
- Delivering a first-class customer experience at every stage
The Ideal Candidate: Previous experience as a Service Advisor within a franchised dealership environment is preferred. Strong customer service and communication skills. Ability to work effectively in a fast-paced aftersales department. Well organised with excellent attention to detail. Positive, professional and customer-focused approach. Full UK Driving Licence.
Package & Benefits: Basic salary £30,000 - £35,000 depending on experience. Realistic OTE of £40,000 - £45,000. Monday to Friday 8:00am - 6:00pm. 1 in 4 Saturday mornings (9:00am - 1:00pm). 31 days holiday including.
Service Advisor in London employer: Hawkfield Recruitment Ltd
Join an award-winning and rapidly growing Dealer Group in St Helens, where we prioritise employee well-being and career development. Our supportive work culture fosters collaboration and innovation, offering competitive salaries and uncapped bonuses, alongside opportunities for professional growth. Experience a rewarding environment that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawkfield Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawkfield Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawkfield Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hawkfield Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawkfield Recruitment Ltd!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
