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- Tasks: Book vehicles for service and keep customers updated on progress.
- Company: Join a family-run dealership with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, and a friendly work environment.
- Other info: Enjoy a dynamic workplace with opportunities for growth.
- Why this job: Be part of a dedicated team and enhance customer satisfaction daily.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Winchester
Salary: £30,000 + competitive bonus scheme
Hours: Monday to Friday - 1 in 3 Saturday mornings
Job Type: Full Time, Permanent
We are currently recruiting for an experienced Service Advisor to join our client in the Winchester area. You will be joining a well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands. You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment.
Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and upselling our full range of aftersales services.
Responsibilities of Service Advisor:
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work.
Service Advisor in Hampshire employer: Hawkfield Recruitment Ltd
Contact Detail:
Hawkfield Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Hampshire
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Service Advisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their family-run ethos and how you can contribute to their excellent customer service.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you’ll need to keep customers informed and explain technical details clearly. Role-play with a friend to get comfortable with discussing services and upselling.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Service Advisor in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant automotive knowledge. We want to see how you can bring your skills to our friendly team, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role of Service Advisor and how you can contribute to our amazing front of house service team. Keep it friendly and professional!
Showcase Your Communication Skills: As a Service Advisor, clear communication is key. In your application, demonstrate how you've effectively communicated with customers in the past. We love seeing examples of how you’ve kept clients informed and satisfied!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them, as this will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to maintain high levels of customer satisfaction will resonate well with the interviewers, especially in a family-run business that values personal touch.
✨Practice Your Communication
As a Service Advisor, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play scenarios where you have to explain additional work needed on a vehicle to a customer, ensuring you come across as approachable and knowledgeable.
✨Be Ready to Discuss Targets
Since hitting and exceeding targets is part of the role, be prepared to discuss how you've achieved targets in previous positions. Bring specific examples of how you upsold services or improved customer satisfaction scores, as this will demonstrate your drive and capability.