At a Glance
- Tasks: Support customers and workshops by supplying parts accurately and efficiently.
- Company: Join a respected premium automotive dealership in Redhill.
- Benefits: Competitive salary, 24 days leave, medical cash plan, and staff discounts.
- Other info: Excellent training and long-term progression opportunities await you.
- Why this job: Passionate about cars? Make an impact while developing your career in the automotive industry.
- Qualifications: Experience in parts or customer service, with strong communication skills.
The predicted salary is between 32000 - 34000 £ per year.
Salary: £32,000 - £34,000 depending on experience
Hours: Monday to Friday 8am-6pm no weekends
Are you passionate about cars and enjoy delivering outstanding customer service? We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill. Whether you are an experienced Parts Advisor, Parts Sales Advisor, Service Advisor or come from a strong customer service background with an interest in the automotive industry, this role offers excellent training, career development and long-term progression.
As a Parts Advisor, you will play a vital role in supporting both retail customers and the workshop by ensuring parts are supplied accurately and efficiently.
- Handling customer and technician parts enquiries both in person and over the phone
- Picking, packing and dispatching parts accurately
- Maintaining stock control and inventory records
- Supporting the achievement of parts sales targets through upselling where appropriate
Parts Advisor, Parts Sales or automotive aftersales experience would be advantageous.
- Excellent communication and relationship-building skills
- Comfortable using computer systems and learning new software
Benefits include:
- 24 days annual leave plus bank holidays
- Holiday entitlement increases with length of service
- Birthday day off
- Medical cash plan
- Enhanced parental leave benefits
- Staff discounts on vehicles and products
- Holiday buy and sell scheme
- Career development programmes and progression pathways
- Long service awards
- Retail and high street discounts
- Additional employee benefits package
If you're an experienced Parts or Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we'd love to hear from you.
Locations
Parts Advisor/Aftersales Advisor in Guildford, Surrey employer: Hawkfield Recruitment Ltd
Join a respected premium automotive dealership in Redhill, where your passion for cars and commitment to outstanding customer service will be valued. With a strong focus on employee development, we offer excellent training, career progression opportunities, and a comprehensive benefits package including 24 days annual leave, enhanced parental leave, and staff discounts. Experience a supportive work culture that prioritises your growth and well-being while enjoying a fulfilling role as a Parts Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor/Aftersales Advisor in Guildford, Surrey
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hawkfield Recruitment Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hawkfield Recruitment Ltd!
We think you need these skills to ace Parts Advisor/Aftersales Advisor in Guildford, Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hawkfield Recruitment Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hawkfield Recruitment Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hawkfield Recruitment Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
