At a Glance
- Tasks: Support customers and the workshop by supplying parts accurately and efficiently.
- Company: Join a prestigious automotive dealership with a supportive team culture.
- Benefits: Earn £32,000 - £34,000, enjoy 24 days holiday, and receive staff discounts.
- Other info: Great career development opportunities and a positive work atmosphere.
- Why this job: Combine your passion for cars with excellent customer service in a dynamic environment.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus.
The predicted salary is between 32000 - 37500 £ per year.
Location: Prestige Dealership Redhill
Salary: £32,000 - £34,000 depending on experience
Hours: Monday to Friday 8am-6pm no weekends
Are you passionate about cars and enjoy delivering outstanding customer service? We are recruiting for a Parts Advisor to join a successful premium automotive dealership in Redhill. This is a fantastic opportunity to become part of a professional and supportive aftersales team where customer satisfaction and teamwork are at the heart of the business.
Whether you are an experienced Parts Advisor, Parts Sales Advisor, Service Advisor or come from a strong customer service background with an interest in the automotive industry, this role offers excellent training, career development and long-term progression.
The Role:
As a Parts Advisor, you will play a vital role in supporting both retail customers and the workshop by ensuring parts are supplied accurately and efficiently.
Key responsibilities include:
- Handling customer and technician parts enquiries both in person and over the phone
- Processing parts orders from enquiry through to delivery
- Advising customers on product availability, pricing and suitable parts solutions
- Picking, packing and dispatching parts accurately
- Maintaining stock control and inventory records
- Supporting the achievement of parts sales targets through upselling where appropriate
- Working closely with the workshop team to ensure efficient vehicle repairs and servicing
- Ensuring the parts department remains organised, compliant and customer focused
The Ideal Candidate:
- Previous customer service experience is essential
- Parts Advisor, Parts Sales or automotive aftersales experience would be advantageous
- Strong organisational skills and attention to detail
- Excellent communication and relationship-building skills
- Ability to work effectively in a busy environment
- Self-motivated with a positive attitude and strong work ethic
- Comfortable using computer systems and learning new software
Package & Benefits:
- £32,000 - £34,000 depending on experience
- 24 days annual leave plus bank holidays
- Holiday entitlement increases with length of service
- Birthday day off
- Medical cash plan
- Enhanced parental leave benefits
- Staff discounts on vehicles and products
- Holiday buy and sell scheme
- Career development programmes and progression pathways
- Long service awards
- Retail and high street discounts
- Additional employee benefits package
If you’re an experienced Parts or Service Advisor looking to join a respected dealer group with an excellent reputation and a strong focus on employee development, we’d love to hear from you.
Please know that once you have applied for the Parts Advisor vacancy, more in-depth details will be given regarding salary, bonus structure, and career progression opportunities, so please do not hesitate to get in touch.
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency acting on behalf of our clients. If you are interested in this position, please click APPLY or contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.
Locations
Parts Advisor in Guildford, Surrey employer: Hawkfield Recruitment Ltd
Join a prestigious automotive dealership in Redhill as a Parts Advisor, where you will thrive in a supportive and professional environment that prioritises customer satisfaction and teamwork. With competitive salary packages, generous annual leave, and extensive career development opportunities, this role is perfect for those passionate about the automotive industry and looking to grow within a respected dealer group. Enjoy unique benefits such as a birthday day off, enhanced parental leave, and staff discounts, making this an excellent place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Guildford, Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawkfield Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawkfield Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor in Guildford, Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawkfield Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Hawkfield Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawkfield Recruitment Ltd!
How to prepare for a job interview at Hawkfield Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
