At a Glance
- Tasks: Assist customers with vehicle services and ensure top-notch communication throughout the process.
- Company: Join a family-run dealership known for its excellent reputation and friendly team.
- Benefits: Competitive salary, uncapped commission, 22 days holiday, and private medical insurance.
- Other info: Enjoy career progression opportunities with in-house training and employee discounts.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a passion for the automotive industry.
The predicted salary is between 36000 - 40000 £ per year.
Job Title
Service Advisor
Location
Basingstoke
Salary
Hours
Monday to Friday 8am-6pm – 1 in 4 Saturday mornings
We are currently recruiting for an experienced Service Advisor to join our client in the Basingstoke area.
You will be joining well-established, family-run dealer group with an amazing front of house service team, a dealership with an excellent reputation and industry leading brands.
You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment.
Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and up selling our full range of aftersales services.
Responsibilities of Service Advisor
- Booking in vehicles for service, maintenance and repair.
- Greeting customers and processing all necessary documentation prior to work commencement.
- Keeping customers informed as work is progressed on their vehicles.
- Explaining the need for any additional work identified on the vehicle.
- Obtaining authorisation for any additional work identified.
- Actively marketing specific aftersales products to customers.
- Raising invoices on the completion of the agreed work.
- Ensuring that vehicles are completed and returned in the required time scales.
- Handing back vehicles and providing a detailed summary on completion.
- Liaising with the workshop and other internal departments.
What’s on Offer for You!
- A competitive basic salary with very realistic performance earnings of £36,000 - £40,000 per annum – commission is uncapped
- 22 days holiday plus bank holidays.
- Pension scheme.
- Car benefit solution scheme.
- Staff discount on vehicle servicing.
- In-house, manufacturer & professional training, resulting in career progressing accreditations and qualifications.
- Private medical insurance
- Free parking
- Employee discounts
Please know that once you have applied for the Service Advisor vacancy, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!
Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients.
If you are interested in this position, please click APPLY – alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.
Service Advisor in Basingstoke employer: Hawkfield Recruitment Ltd Careers
Join a well-established, family-run dealer group in Winchester, where you will thrive in a supportive and friendly environment dedicated to delivering exceptional customer service. With competitive salaries, a robust bonus scheme, and opportunities for professional development through in-house training and accreditations, this role as a Service Advisor offers not just a job, but a pathway to a rewarding career. Enjoy additional perks such as private medical insurance, staff discounts, and a pension scheme, all while being part of a team that values your contributions and fosters growth.
Contact Details:
Hawkfield Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hawkfield Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hawkfield Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hawkfield Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hawkfield Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hawkfield Recruitment Ltd Careers!
How to prepare for a job interview at Hawkfield Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
