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- Tasks: Provide top-notch reception and admin support to enhance patient care.
- Company: Friendly medical practice at the heart of Kings Norton community.
- Benefits: 5 weeks annual leave, extra day off for your birthday, and bank holidays.
- Other info: Exciting challenge in a busy environment with great team spirit.
- Why this job: Join a dynamic team and make a real difference in patient care.
- Qualifications: 12 months admin experience, good IT skills, and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Hawkesley Medical Practice is looking to recruit a new Receptionist/Administrator to join our dynamic team following a member of the team retiring from the Practice.
Main duties of the job
You will work with us to provide a first-class level of reception and administration service to help us deliver a high level of care to our patients.
We are looking for people with at least 12 months administration experience in an office environment, excellent interpersonal skills, competent in IT, and people who are adaptable to change and flexible with good customer skills.
About us
We are a small, friendly Practice set in the heart of the community in Kings Norton and we deliver excellent patient care to approximately 4500 patients.
We have two GP Partners and three Salaried GPs who are supported by the Practice Manager, Nursing team, Health Care Assistants and the Reception/Admin team.
Our emphasis is very much on our patients\’ needs and our team and we are therefore looking for people who have the ability to really understand and empathise and who are team players.
The Practice is very busy and this is an exciting challenge for the right person.
We offer 5 weeks\’ annual leave plus Bank Holidays (pro-rata for part-time employees) and an extra day off for your Birthday!
Job responsibilities
Main Purpose:
To provide reception and administrative supportto assist in the day-to-day running of the Practice.
General:
As part of the Reception team, you are employedto undertake reception and administrative duties as deemed suitable by the Practice Manager. The role involves dealing with patients via the telephone andface-to-face as they come into the Practice.
You are required to use the Practice computer systems and MS Office software. You are required to have good computer skills,along with the ability to organise and prioritise a varied workload in a timelymanner.
You are required to act in a professionalmanner at all times and adhere to a strict confidentiality policy, as well as other practice policies and guidelines.
Person Specification
Qualifications
- Qualified to GSCE level or equivalent
- or
- Significant reception and administration training
- NVQ 2 in Business Administration or Customer Services (or willing to work towards)
Experience
- At least 12 months administration experience in an office environment
- Previous medical receptionist/medical administration experience
- Experience of using EMIS Web clinical system
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Medical Receptionist/Administrator employer: Hawkesley Medical Practice
Contact Detail:
Hawkesley Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Administrator
✨Tip Number 1
Get to know the Practice! Research Hawkesley Medical Practice and understand their values and patient care approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and answers with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience and skills effectively.
✨Tip Number 3
Show off your people skills! During the interview, highlight your interpersonal skills and adaptability. Share specific examples of how you've handled challenging situations with patients or colleagues in the past.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance of standing out in the hiring process.
We think you need these skills to ace Medical Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining our team at Hawkesley Medical Practice. Share a bit about your personality and how you can contribute to our friendly environment.
Show Off Your IT Skills: Since we rely on various computer systems, make sure to mention your proficiency with MS Office and any experience with EMIS Web or similar systems. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hawkesley Medical Practice
✨Know Your Stuff
Make sure you understand the role of a Medical Receptionist/Administrator. Familiarise yourself with common tasks like managing patient records, handling phone calls, and using software like EMIS Web. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves a lot of interaction with patients, be prepared to demonstrate your excellent interpersonal skills. Think of examples where you've successfully dealt with difficult customers or worked as part of a team. This will highlight your ability to empathise and communicate effectively.
✨Be Ready for Change
The practice is busy and dynamic, so adaptability is key. Prepare to discuss how you've handled changes in previous roles. Share specific instances where you had to adjust quickly to new processes or unexpected situations, showcasing your flexibility.
✨Dress the Part
First impressions matter! Dress professionally to reflect the friendly yet professional environment of the practice. A smart appearance will help convey your seriousness about the role and respect for the team and patients you'll be working with.