At a Glance
- Tasks: Coordinate projects and manage communications with residents and subcontractors.
- Company: A resident-focused construction company dedicated to quality and safety.
- Benefits: £32k salary, free parking, career development, and a supportive work culture.
- Other info: Friendly environment with opportunities for career progression.
- Why this job: Join a growing team and make a positive impact in local communities.
- Qualifications: Previous admin experience, strong organisational skills, and good communication.
Contract Administrator
📍 Epping, Essex
🕒 Full Time | Permanent
£32k pa + free parking on site
About Us
My client is a resident-focused construction and building services company delivering high-quality refurbishment, fire safety, mechanical & electrical services across the social housing, healthcare, education, and public sectors. They work in partnership with local authorities, housing associations, NHS trusts, and private sector clients to provide safe, compliant, and customer-focused services throughout London and the South East. As a growing and forward-thinking organisation, we pride ourselves on our strong company values, commitment to safety, and excellent customer service, with people remaining at the heart of everything we do.
The Role
We are looking for an organised and proactive Contract Administrator to join our busy Contracts team. This role is key to ensuring the smooth day-to-day coordination of projects, subcontractors, resident appointments, and administrative processes across our operations. You will work closely with Project Managers, Contract Managers, clients, residents, and subcontractors to ensure services are delivered efficiently and in line with client KPIs and company standards.
Key Responsibilities
- Manage incoming calls, enquiries, and resident bookings via telephone, email, and written correspondence
- Coordinate and schedule appointments for residents and subcontractors
- Maintain accurate records on internal systems and SharePoint calendars
- Issue and monitor subcontractor workloads and schedules
- Reschedule appointments where required due to non-access or operational changes
- Produce and distribute appointment confirmations, cancellations, and updates
- Provide regular project access updates to clients within agreed timescales
- Raise Purchase Orders (POs) for materials and subcontractor works in line with company procedures
- Resolve PO and invoice queries efficiently
- Liaise with operational teams to support the smooth running of contracts
- Handle resident queries and complaints professionally, ensuring excellent customer service
- Send and collate customer satisfaction surveys
- Provide general office administration and clerical support
- Ensure Health & Safety procedures are followed within the office environment
What We’re Looking For
Essential Skills & Experience
- Previous administration or coordination experience
- Strong organisational and time management skills
- Excellent communication and customer service skills
- High level of accuracy and attention to detail
- Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and SharePoint
- Ability to prioritise workload and work under pressure
- Ability to work independently and as part of a team
Desirable
- Experience within construction, social housing, maintenance, or facilities management
- Experience coordinating subcontractors or scheduling works
- Knowledge of purchase order systems and contract administration
Personal Attributes
- Positive and proactive attitude
- Strong interpersonal skills
- Reliable, trustworthy, and professional
- Able to use initiative and solve problems effectively
- Team player with a flexible approach
- Committed to delivering excellent service standards
What We Offer
- Opportunity to join a growing and supportive business
- Career development and progression opportunities
- Friendly and collaborative working environment
- Employee-focused culture within an Employee Bonus scheme
- The opportunity to work on meaningful projects that positively impact local communities
Administrator - Construction in Epping employer: Hawkes Resourcing Group
As a resident-focused construction and building services company based in Epping, Essex, we offer an excellent working environment that prioritises employee well-being and professional growth. Our commitment to safety, customer service, and community impact creates a collaborative culture where you can thrive as a Contract Administrator. With competitive pay, free on-site parking, and opportunities for career development, we ensure our team members feel valued and empowered to make a difference in the sectors we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Construction in Epping
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to handle calls and emails with ease. Role-play common scenarios with a friend to boost your confidence and ensure you come across as professional and approachable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administrator - Construction in Epping
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous administration or coordination experience, and don’t forget to showcase your strong organisational and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contract Administrator role. Mention your proactive attitude and how you can contribute to our commitment to excellent customer service.
Showcase Relevant Experience:If you have experience in construction, social housing, or facilities management, make sure to include that! We love seeing candidates who understand the industry and can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at Hawkes Resourcing Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the role. Familiarise yourself with their projects in social housing and healthcare, as well as their commitment to safety and customer service. This will show that you’re genuinely interested and prepared.
✨Show Off Your Organisational Skills
As an Administrator in Construction, organisation is key. Be ready to discuss your previous experience managing schedules, coordinating appointments, and handling multiple tasks. Bring examples of how you’ve successfully juggled responsibilities in past roles to demonstrate your capability.
✨Communicate Clearly
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your customer service skills and ability to handle queries professionally.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, like rescheduling appointments or resolving complaints. Think through potential scenarios beforehand and prepare your responses, highlighting your problem-solving skills and proactive attitude.
