At a Glance
- Tasks: Support customers in their journey towards sustainability and enhance their experience.
- Company: Innovative climate tech company focused on a greener future.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on continuous improvement and career development.
- Why this job: Join a mission-driven team making a real impact on climate change.
- Qualifications: Passion for sustainability, strong customer service skills, and analytical mindset.
The predicted salary is between 38250 - 46750 £ per year.
Are you passionate about sustainability, technology, and delivering exceptional customer experiences? Do you want to join an innovative climate tech company that is helping accelerate the transition to a cleaner, greener future?
We are looking for a Customer Success Associate who combines a genuine passion for making a positive impact with outstanding customer service skills, strong analytical ability, and a proactive approach to problem-solving. This is an exciting opportunity to join a purpose-driven organisation tackling one of the biggest challenges of our time: reducing carbon emissions and transforming the way we use energy.
You will play a key role in supporting customers throughout their journey, ensuring they receive a seamless, high-quality experience while helping the business continuously improve. You will be responsible for managing customer interactions, resolving queries, handling escalations, gathering valuable insights, and identifying opportunities to improve processes and customer outcomes.
The ideal candidate will be someone who:
- Has a genuine passion for sustainability, climate technology, and creating positive environmental impact
- Delivers exceptional customer service and enjoys building trusted relationships
- Has strong analytical skills and can turn customer feedback and data into actionable improvements
- Is highly organised, detail-focused, and able to manage multiple priorities in a fast-paced environment
- Enjoys solving problems and finding ways to improve customer journeys
- Has experience in customer success, customer experience, operations, or a similar role
- Is comfortable working with CRM systems and technology-enabled workflows
This is a fantastic opportunity for someone who wants more than just a customer service role - someone who wants to be part of a mission-led company where their work directly contributes to a more sustainable future.
Sustainability Graduate - Client role - Climate tech - Hybrid Waterloo. employer: Hawke Search
Join a dynamic and entrepreneurial global organisation as a Workday Financials Analyst, where you will have the chance to take ownership of financial systems and drive meaningful process improvements. With a strong emphasis on collaboration and career development, this role offers high exposure to senior stakeholders and the opportunity to influence transformative changes within the company. Enjoy a supportive work culture that values innovation and empowers employees to grow their skills in a fast-paced international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sustainability Graduate - Client role - Climate tech - Hybrid Waterloo.
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like Hawke Search that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like Hawke Search that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like Hawke Search. Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like Hawke Search when they search for candidates.
We think you need these skills to ace Sustainability Graduate - Client role - Climate tech - Hybrid Waterloo.
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with Hawke Search's values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for Sustainability Graduate - Client role - Climate tech - Hybrid Waterloo..
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research Hawke Search and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that Hawke Search is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of Sustainability Graduate - Client role - Climate tech - Hybrid Waterloo..
How to prepare for a job interview at Hawke Search
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with Hawke Search.
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at Hawke Search.
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of Hawke Search. Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
