At a Glance
- Tasks: Coordinate HVAC engineers and manage customer service requests efficiently.
- Company: Join a global facilities management business with a strong reputation.
- Benefits: Gain valuable experience in operations, customer service, and engineering coordination.
- Other info: Opportunity for growth and development in a supportive team.
- Why this job: Perfect for ambitious graduates looking to kickstart their career in a dynamic environment.
- Qualifications: Must have a degree and a passion for customer service.
The predicted salary is between 40500 - 49500 £ per year.
Join a global facilities management business supporting customers across a large technical service operation. We’re looking for a graduate to join the team as a Field Service Coordinator, coordinating HVAC engineers and ensuring customer jobs are scheduled, managed and completed efficiently. This is a fantastic opportunity for an ambitious graduate to develop experience across operations, customer service, engineering coordination and facilities management.
You’ll be responsible for coordinating a team of field-based HVAC engineers, managing appointments and acting as the link between customers, engineers and internal teams.
Key responsibilities:
- Schedule and dispatch HVAC engineers to customer sites
- Manage incoming service requests and prioritise jobs
- Coordinate engineer diaries, appointments and workloads
- Keep customers updated throughout the service process
- Liaise with engineers to ensure jobs are completed on time
- Track jobs against agreed SLAs and escalate issues where required
- Maintain accurate records across internal systems
- Support the wider operations and customer service teams
What We’re Looking For: Graduate – essential
Field Service Coordinator - HVAC - Must have a degree in London employer: Hawke Search
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