At a Glance
- Tasks: Coordinate HVAC engineers and manage customer service requests efficiently.
- Company: Join a global facilities management business with a dynamic team.
- Benefits: Gain valuable experience in operations and customer service.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Perfect for ambitious graduates looking to kickstart their career.
- Qualifications: Must be a graduate with strong organisational and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Join a global facilities management business supporting customers across a large technical service operation. We’re looking for a graduate to join the team as a Field Service Coordinator, coordinating HVAC engineers and ensuring customer jobs are scheduled, managed and completed efficiently. This is a fantastic opportunity for an ambitious graduate to develop experience across operations, customer service, engineering coordination and facilities management.
You’ll be responsible for coordinating a team of field-based HVAC engineers, managing appointments and acting as the link between customers, engineers and internal teams.
Key responsibilities:- Schedule and dispatch HVAC engineers to customer sites
- Manage incoming service requests and prioritise jobs
- Coordinate engineer diaries, appointments and workloads
- Keep customers updated throughout the service process
- Liaise with engineers to ensure jobs are completed on time
- Track jobs against agreed SLAs and escalate issues where required
- Maintain accurate records across internal systems
- Support the wider operations and customer service teams
What We’re Looking For:
- Graduate – essential
- Strong organisational and time-management skills
- Excellent communication and customer service skills
- Comfortable working with systems and data
- Proactive, energetic and able to work in a fast-paced environment
- Confident coordinating multiple stakeholders
Field Service Coordinator – HVAC - Must have a degree employer: Hawke Search
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