Field Service Coordinator – HVAC
The Opportunity
Join a global facilities management business supporting customers across a large technical service operation.
We’re looking for a graduate to join the team as a Field Service Coordinator, coordinating HVAC engineers and ensuring customer jobs are scheduled, managed and completed efficiently.
This is a fantastic opportunity for an ambitious graduate to develop experience across operations, customer service, engineering coordination and facilities management.
The Role
You’ll be responsible for coordinating a team of field-based HVAC engineers, managing appointments and acting as the link between customers, engineers and internal teams.
Key responsibilities:
- Schedule and dispatch HVAC engineers to customer sites
- Manage incoming service requests and prioritise jobs
- Coordinate engineer diaries, appointments and workloads
- Keep customers updated throughout the service process
- Liaise with engineers to ensure jobs are completed on time
- Track jobs against agreed SLAs and escalate issues where required
- Maintain accurate records across internal systems
- Support the wider operations and customer service teams
What We’re Looking For
Graduate – essential
Strong organisational and time-management skills
Excellent communication and customer service skills
Comfortable working with systems and data
Proactive, energetic and able to work in a fast-paced environment
Confident coordinating multiple stakeholders
