At a Glance
- Tasks: Manage customer relationships and oversee the order-to-delivery process in a dynamic supply chain environment.
- Company: Established manufacturing business leading in manual and robotic paint application.
- Benefits: Competitive salary, long-term development potential, and an early finish on Fridays!
- Other info: Join a growing team with opportunities for professional growth and skill enhancement.
- Why this job: Make a real impact in a fast-paced role while developing your career in supply chain management.
- Qualifications: 3+ years in supply chain or account management, preferably in the automotive industry.
The predicted salary is between 42500 - 47500 £ per year.
Hawk 3 Talent Solutions are recruiting on behalf of a well-established and growing manufacturing business based in Oldbury. Operating at the forefront of manual and robotic wet paint application, our client supplies into a diverse range of industries including automotive, defence, medical, and consumer goods. Due to continued growth and internal restructuring, they are now looking to appoint a Customer-focused Account & MP&L Manager to strengthen their Sales and Logistics function.
The Role
This is a pivotal, customer-facing role that sits at the heart of the business, connecting customers, suppliers, and internal operations. You'll take ownership of the end-to-end order lifecycle, ensuring seamless delivery from forecasting and planning through to final fulfilment. If you're someone who thrives in a fast-paced supply chain environment, enjoys problem-solving, and wants to make a real impact - this is the role for you.
Key Responsibilities
- Act as the central point of contact for key customers, managing relationships and expectations
- Oversee the full order-to-delivery (OTD) process, from order intake through to completion
- Analyse customer schedules and create effective production plans aligned to operational targets
- Monitor and report on KPI performance (including OTIF and customer satisfaction)
- Work closely with customers to develop accurate demand forecasts
- Proactively manage and resolve supply chain disruptions and commercial queries
- Develop and manage material planning schedules to ensure continuity of supply
- Build and maintain strong relationships with suppliers, ensuring on-time delivery performance
- Optimise inventory levels, balancing service levels with stock efficiency
About You
- Proven experience in a customer-facing supply chain, MP&L, or account management role (minimum 3 years)
- Strong background within the automotive industry (essential)
- Excellent communication skills, both written and verbal
- Highly organised with the ability to multitask and prioritise effectively
- Strong planning capability with the ability to translate customer demand into production plans
- Commercially aware with a solid understanding of supply chain and manufacturing processes
- Advanced or intermediate Excel skills
- A proactive, customer-first mindset with a passion for delivering exceptional service
Benefits
- Competitive salary and long-term development potential
Account & MP&L Manager in West Bromwich employer: HAWK3 Talent Solutions
Join a well-established and growing manufacturing business in Oldbury, where you will play a crucial role as an Account & MP&L Manager. With a competitive salary and a commitment to employee development, our company fosters a dynamic work culture that values customer focus and innovation. Enjoy a supportive environment that encourages professional growth while working in a fast-paced industry at the forefront of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Account & MP&L Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the automotive sector. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves managing supply chain disruptions, think of examples from your past experiences where you successfully navigated challenges. Be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Account & MP&L Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account & MP&L Manager role. Highlight your experience in supply chain management and any relevant achievements in the automotive industry. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-focused mindset and problem-solving skills, as these are key for us.
Showcase Your Communication Skills:Since this role is customer-facing, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, make sure to highlight instances where you've successfully managed relationships or resolved issues.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HAWK3 Talent Solutions
✨Know Your Stuff
Before the interview, dive deep into the company’s background and their role in the automotive industry. Understand their products and how they fit into the supply chain. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management and material planning. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the company’s supply chain challenges or their approach to customer satisfaction. This demonstrates your proactive mindset and genuine interest in the role.
✨Be Ready to Problem-Solve
Since this role involves managing disruptions and queries, be prepared for scenario-based questions. Think of potential supply chain issues and how you would resolve them. This will showcase your problem-solving skills and ability to think on your feet.
