At a Glance
- Tasks: Manage customer relationships and oversee the entire order-to-delivery process.
- Company: Established manufacturing business at the forefront of innovative paint application.
- Benefits: Competitive salary, long-term development potential, and early finish on Fridays!
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact in a fast-paced supply chain environment.
- Qualifications: 3+ years in supply chain or account management, preferably in automotive.
The predicted salary is between 42500 - 47500 £ per year.
Hawk 3 Talent Solutions are recruiting on behalf of a well-established and growing manufacturing business based in Oldbury. Operating at the forefront of manual and robotic wet paint application, our client supplies into a diverse range of industries including automotive, defence, medical, and consumer goods. Due to continued growth and internal restructuring, they are now looking to appoint a Customer-focused Account & MP&L Manager to strengthen their Sales and Logistics function.
The Role
This is a pivotal, customer-facing role that sits at the heart of the business, connecting customers, suppliers, and internal operations. You'll take ownership of the end-to-end order lifecycle, ensuring seamless delivery from forecasting and planning through to final fulfilment. If you're someone who thrives in a fast-paced supply chain environment, enjoys problem-solving, and wants to make a real impact - this is the role for you.
Key Responsibilities
- Act as the central point of contact for key customers, managing relationships and expectations
- Oversee the full order-to-delivery (OTD) process, from order intake through to completion
- Analyse customer schedules and create effective production plans aligned to operational targets
- Monitor and report on KPI performance (including OTIF and customer satisfaction)
- Work closely with customers to develop accurate demand forecasts
- Proactively manage and resolve supply chain disruptions and commercial queries
- Develop and manage material planning schedules to ensure continuity of supply
- Build and maintain strong relationships with suppliers, ensuring on-time delivery performance
- Optimise inventory levels, balancing service levels with stock efficiency
About You
- Proven experience in a customer-facing supply chain, MP&L, or account management role (minimum 3 years)
- Strong background within the automotive industry (essential)
- Excellent communication skills, both written and verbal
- Highly organised with the ability to multitask and prioritise effectively
- Strong planning capability with the ability to translate customer demand into production plans
- Commercially aware with a solid understanding of supply chain and manufacturing processes
- Advanced or intermediate Excel skills
- A proactive, customer-first mindset with a passion for delivering exceptional service
Benefits
- Competitive salary and long-term development potential
Account & MP & L Manager in West Bromwich employer: HAWK3 Talent Solutions
Join a well-established and growing manufacturing business in Oldbury, where you will play a crucial role as an Account & MP&L Manager. With a competitive salary and a commitment to employee development, our company fosters a dynamic work culture that values customer focus and innovation. Enjoy the benefits of a supportive environment, early finishes on Fridays, and the opportunity to make a significant impact in a fast-paced supply chain setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account & MP & L Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account & MP&L Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their supply chain processes and be ready to discuss how your experience aligns with their needs. We want you to shine in those interviews!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. This is key for a customer-focused position like the one we’re discussing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account & MP & L Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Account & MP&L Manager. Highlight your experience in supply chain management and any relevant achievements in the automotive industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your customer-focused mindset and problem-solving abilities, as these are key for us.
Showcase Your Communication Skills:Since this role is customer-facing, we need to see your excellent communication skills in action. Whether it's in your CV or cover letter, make sure to demonstrate how you've effectively managed relationships and expectations in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HAWK3 Talent Solutions
✨Know Your Stuff
Make sure you understand the ins and outs of supply chain management, especially in the automotive industry. Brush up on key terms like OTD, KPI, and demand forecasting. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully navigated supply chain disruptions or improved processes. Be ready to discuss how you managed customer expectations during challenging situations. This will highlight your proactive, customer-first mindset.
✨Communicate Clearly
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you convey your communication skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, challenges they face in logistics, or their approach to customer satisfaction. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
