At a Glance
- Tasks: Support and improve IT infrastructure while transitioning to modern cloud technologies.
- Company: Join a forward-thinking organisation investing in its IT estate.
- Benefits: Competitive salary, hybrid working options, and career development opportunities.
- Other info: Dynamic team environment with potential for travel and out-of-hours work.
- Why this job: Be part of an exciting transformation and enhance your technical skills.
- Qualifications: 2+ years in IT support or 5+ years in IT looking to advance.
The predicted salary is between 30000 - 35000 £ per year.
- IT Infrastructure Support Engineer
- Tiverton, Devon EX16
Hours: Monday to Friday, 9:00am–5:00pm (35 hours per week)
Location: Primarily site-based, with hybrid working available following probation and for project-based work
The Role
We are looking for an experienced IT Infrastructure Support Engineer to join a small IT team during an exciting period of transformation.
The organisation is modernising its IT estate, embracing modern workplace technologies and adopting new ways of working.
This role will play an important part in supporting that transformation, from technology selection and implementation through to ongoing technical support and improvement.
You will work across a predominantly on-premises Wintel infrastructure, while helping to support the longer‑term transition towards cloud‑based technologies and a serverless computing strategy.
This is an excellent opportunity for an experienced IT professional looking to take the next step towards a 3rd Line Support / Infrastructure Engineering position.
Key Responsibilities
- Monitor, maintain and improve the organisation's IT infrastructure.
- Support the transition towards modern workplace and cloud-based technologies.
- Analyse existing infrastructure and identify opportunities for improvement.
- Research and recommend appropriate technologies and solutions.
- Ensure infrastructure improvements align with cybersecurity objectives.
- Provide 3rd-line technical support and assist the IT support team with escalated issues.
- Undertake project-related activities designed to improve and support the IT estate.
- Participate in change management activities.
- Support joiner, mover and leaver processes, including device and account provisioning.
- Carry out regular patching, upgrades and preventative maintenance.
- Monitor infrastructure performance and undertake predictive failure analysis.
- Identify opportunities to automate and streamline processes.
- Monitor and respond to security incidents, including remediation and continuous improvement.
- Produce technical documentation to support IT processes and workflows.
- Provide occasional support outside core hours for planned upgrades and maintenance.
- Travel to UK and European branch sites may occasionally be required.
Essential Skills & Experience
You should have a broad IT background and be comfortable working across multiple technical disciplines.
Microsoft 365 & Cloud
Experience with
- Microsoft 365 administration
- User and licence management
- Share Point
- Exchange
- Microsoft cloud technologies
- Intune, including Autopilot deployments
- Entra, including applications, security, governance, MFA and Conditional Access
- Microsoft Defender
- Azure
- Infrastructure
- Windows Server 2016–2019
- Server hardware, including servers and storage
- Active Directory
- Hyper‑V
- Firewall configuration fundamentals
- Backup methodologies and management
- Additional / Desirable Skills
The following would be advantageous
- Networking fundamentals, including DNS, DHCP, TCP/IP, subnetting and VLANs
- Cyber Essentials certification, processes and implementation
- Cloud-delivered Vo IP systems, such as Teams Voice
- SQL Server
- Veeam and other backup technologies
About You
This role would suit an experienced IT professional who has developed their career through an IT support environment and is now looking to progress into a more senior infrastructure and engineering role.
You will be
- Customer-focused, with a strong understanding of end‑user requirements.
- Comfortable tailoring your communication and approach to different audiences.
- A broad IT generalist capable of working across multiple technical disciplines.
- Able to switch between technologies and priorities depending on the situation.
- Proactive in identifying opportunities to improve systems, processes and service delivery.
- Comfortable working independently while contributing effectively within a small IT team.
Experience Required
Ideally, you will have at least two years' experience in a similar infrastructure/support role.
Alternatively, candidates with around five years' experience across IT who are looking to step up into an infrastructure engineering position will also be considered.
- Working Arrangements
- Monday to Friday, 9:00am–5:00pm
- 35 hours per week
- One‑hour lunch break
- Primarily site‑based
- Hybrid working available following successful completion of probation and for project‑based work
- Occasional out‑of‑hours work for planned upgrades and maintenance
- Occasional UK and European travel may be required
- What This Opportunity Offers
This is a great opportunity to join an organisation investing in its IT estate and to play a key role in its transition towards modern workplace and cloud technologies.
You will have the opportunity to broaden your technical expertise, contribute to infrastructure projects and develop your career towards a senior infrastructure or 3rd‑line engineering position.
Closing date is 12.9.2026 Please note this could change subject to suitable applications.
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IT Infrastructure Support Engineer in Tiverton employer: HAWK3 Talent Solutions
HAWK3 Talent Solutions is an excellent employer, offering a dynamic work culture that prioritises safety and compliance in the vibrant location of Avonmouth, Bristol. Employees benefit from comprehensive perks including private medical insurance and free parking, alongside ample opportunities for professional growth and development within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Support Engineer in Tiverton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HAWK3 Talent Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HAWK3 Talent Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HAWK3 Talent Solutions!
✨Direct Apply to HAWK3 Talent Solutions
Let's not forget to apply directly through the HAWK3 Talent Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure Support Engineer in Tiverton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HAWK3 Talent Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HAWK3 Talent Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HAWK3 Talent Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
