At a Glance
- Tasks: Deliver top-notch customer service by managing orders and resolving enquiries.
- Company: Join a dynamic manufacturing company in Rushden with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, professional growth, and a supportive work environment.
- Other info: Great opportunity for skill development and career advancement.
- Why this job: Make a real impact in a fast-paced role while building strong relationships.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
The predicted salary is between 34200 - 41800 £ per year.
Customer Service Administrator
Location
Rushden, Northamptonshire NN10
Salary
Hours
36.25 hours per week, Monday to Friday, 8:30am–4:30pm with a 45-minute unpaid lunch break
About the Role
Hawk 3 Talent Solutions are looking for a proactive, detail-oriented and enthusiastic Customer Service Administrator to join a manufacturing company based in Rushden.
In this role, you will be responsible for delivering excellent customer service by efficiently managing orders, handling customer enquiries and maintaining clear communication between customers and internal teams.
This is an excellent opportunity for someone with strong communication and organisational skills who enjoys working in a fast-paced environment and is committed to providing a high level of customer service.
Key Responsibilities
- Process and manage customer orders and forecasts, ensuring timely and accurate delivery.
- Handle inbound and outbound customer contact via telephone and email in a professional and timely manner.
- Diagnose customer issues, research solutions and provide accurate information to resolve concerns wherever possible at first contact.
- Proactively follow up with customers to ensure issues are resolved satisfactorily and help prevent recurring problems.
- Maintain accurate system information, ensuring data integrity and the removal of obsolete data.
- Provide administrative and logistical support to the external sales team.
- Liaise closely with technical support, sales and production teams to provide customers with accurate and up-to-date information.
- Build and maintain strong relationships with customers and internal teams.
- Identify opportunities for cross-selling and upselling, introducing customers to additional products or services that meet their needs.
- Prepare and provide order information, reports and forecasts as required.
- Support continuous improvement initiatives to enhance the customer experience and streamline internal processes.
- Maintain a comprehensive understanding of products to provide knowledgeable guidance and advice.
- Ensure compliance with relevant policies, quality standards and customer-specific requirements.
Qualifications & Experience
- Experience in a fast-paced office or customer service environment is essential.
- Proficiency in Microsoft Office applications, including Excel, Word and Outlook, with the ability to learn new systems quickly.
- Experience within a manufacturing or distribution environment is desirable.
- Strong data entry accuracy and attention to detail.
- Commercial awareness and an understanding of customer needs and expectations.
- Previous experience handling telephone and email enquiries is advantageous.
Skills & Attributes
- Excellent telephone manner and written communication skills.
- Strong analytical, problem‑solving and decision‑making abilities.
- Ability to work independently, prioritise effectively and manage workload under pressure.
- Strong interpersonal skills and a collaborative approach to teamwork.
- A positive, "can-do" attitude, including when dealing with challenging situations.
- Proactive, adaptable and eager to learn.
- Confident in building rapport and maintaining professional relationships.
- Additional Requirements
- Commitment to Health & Safety, quality standards and good housekeeping practices.
- Ability to work effectively across multiple departments and locations.
- Reliability, punctuality and a customer‑focused mindset.
- Willingness to support business needs and contribute to continuous improvement initiatives.
What We Offer
This is an excellent opportunity to join a busy customer‑focused environment where you can develop your skills, build strong professional relationships and make a real contribution to the customer experience.
Closing date is 28.9.2026 Please note this could change subject to suitable applications.
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Customer Service Administrator in Rushden employer: HAWK3 Talent Solutions
Join a dynamic and growing organisation in Leeds as a Financial Controller, where you will enjoy a supportive work culture that values collaboration and innovation. With competitive benefits including 25 days of annual leave, a health cashback scheme, and a modern office environment, this role offers significant opportunities for professional growth and the chance to make a meaningful impact on financial processes and decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Rushden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HAWK3 Talent Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HAWK3 Talent Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Rushden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HAWK3 Talent Solutions:Your cover letter is your chance to shine! Tell us why you want to work at HAWK3 Talent Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HAWK3 Talent Solutions!
How to prepare for a job interview at HAWK3 Talent Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
