At a Glance
- Tasks: Be the go-to person for customer and retailer queries, resolving issues with a smile.
- Company: Join a well-known team in Exeter with a positive and collaborative vibe.
- Benefits: Enjoy 6.4 weeks of annual leave, pension scheme, and staff discounts.
- Other info: Structured training and development opportunities await you in this dynamic role.
- Why this job: Make a real difference by helping customers and ensuring their satisfaction.
- Qualifications: Customer service experience and CRM knowledge are key; heating appliance knowledge is a bonus.
The predicted salary is between 26000 - 26000 € per year.
Location: Exeter, Devon
Job type: Permanent
Hours: Monday to Friday 8:30am - 5pm
Salary: £26,000 per annum
The role
- Act as first point of communication for customers and retailer enquiries into the department
- Manage communications via phone, email, and web channels
- Accurately log all interactions and case details onto company CRM system
- Work closely with technical and service teams to investigate and resolve customer issues
- Keep customers and retailers updated throughout lifecycle of enquiry
- Ensure all issues are resolved efficiently, accurately and in line with company procedures
- Handle and de-escalate customer concerns in a calm, and solution-focused manner
- Maintain high level of accuracy when updating systems and documents
About you
- Experience within a customer service or technical support role, or similar
- Experience working with CRM system
- Confident communicating with customers
- Able to stay organized under pressure
- Comfortable working within structured processes
- Knowledge of heating appliances would be beneficial
What's on offer
- 6.4 weeks annual leave (including bank holidays)
- Pension scheme
- Free onsite parking
- Staff discount on products
- Free eye tests and VDU support
- Structured training and development opportunities
- Positive, collaborative working environment
Closing date is 11th June 2026
Service & Warranty Coordinator in Exeter employer: HAWK3 Talent Solutions
Join a well-known team in Exeter as a Service & Warranty Coordinator, where you will thrive in a positive and collaborative working environment. With generous benefits including 6.4 weeks of annual leave, a pension scheme, and structured training opportunities, this role offers not just a job but a pathway for personal and professional growth. Experience the satisfaction of resolving customer issues while enjoying free onsite parking and staff discounts on products.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Warranty Coordinator in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect their values and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help you get comfortable with common questions and refine your responses, so you can shine when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service & Warranty Coordinator in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or technical support. We want to see how your skills match the role of Service & Warranty Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience with CRM systems and how you handle customer concerns – we love a solution-focused mindset!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at HAWK3 Talent Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of heating appliances and customer service best practices. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just interested in the role, but that you’re also prepared to tackle the challenges head-on.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, practice clear and confident communication. Role-play potential scenarios with a friend or family member, focusing on how to handle enquiries and de-escalate concerns. This will help you feel more at ease during the actual interview.
✨Get to Know the Company
Research the company’s values, mission, and recent news. Understanding their approach to customer service and warranty processes will allow you to tailor your answers to align with their expectations. Plus, it shows genuine interest in the role and the company.
✨Showcase Your Organisational Skills
In this role, staying organised is key. Be ready to discuss how you manage multiple tasks and prioritise effectively, especially under pressure. You might even want to share specific examples from your past experiences that highlight your ability to keep everything on track.
